Warehouse and Customer Service Apprenticeship

5 months ago

Leatherhead, United Kingdom MBM Omega Ltd Full time

**Based in Surrey, MBM Omega offers businesses a centralised source for many workplace-related services and wholesale supplies allowing their clients to streamline processes, improve efficiency and reduce costs.**

Categories include catering supplies, healthy snacks and drinks, business catering, corporate clothing, promotional and branded products, office furniture and storage, office flowers and plants, office design service, office fit-out and refurbishments, document management, office recycling, confidential shredding, corporate stationery, branded collateral, managed print services, AV equipment and installation, IT hardware, office supplies and stationery, facilities supplies including hygiene, washroom supplies, workwear and PPE, premises and maintenance and safety and security supplies.

With 30 years in business last year, our roots go back as far as 1979 and our longest serving existing clients have tenure of over 25 years.

In 2012 the organisation embarked on a customer and staff engagement journey collaborating with an ex-John Lewis customer service director. Within 12 months its own customer experience programme and definition statement were formed which is now embedded in the company culture.

As a **Warehouse and Customer Service Apprentice**, you will be working in two key areas of the business involved with order processing, picking and despatch while learning to handle customer queries and enquiries. This is a fantastic opportunity for someone to start a career in a multi-service category business.

Based at our modern HQ in Leatherhead, Surrey, this is an excellent opportunity for someone interested in warehouse duties and logistics to learn about the full process including goods in, stock management, logistics, and despatch while also learning how to provide superior customer service to clients:
**Warehouse**:

- To receive and book in deliveries, checking for damaged/missing items
- To count and record stock figures and carry out quality control checks
- To be responsible for completion and prompt submission of all related paperwork and the provision of other information as requested
- To prepare orders, including picking and packing stock, preparing for despatch
- To develop productive working relationships with colleagues
- To communicate effectively with colleagues, managers, and other warehouse staff
- To be able to deal effectively and efficiently with queries and correspondence
- To work in accordance with Health & Safety policy, and follow all safety guidelines
- Ensure the warehouse is organised, kept clean and tidy with stock in allocated locations
- To ensure accuracy in all paperwork and delivery quantities
- To assist in other duties as reasonably requested
- With support, take ownership of own training and proactively drive own learning and development

**Customer Service**:

- Provide our clients with a first-class service experience
- Process quotations, customer orders, enquiries and queries
- Build effective relationships with clients
- Provide front line support working to our Company KPIs
- Be prepared to go above and beyond the norm to fully satisfy our customers
- Assisting with daily sales order processing duties
- Assisting with quotation preparation
- Assisting with client enquiries and queries
- Assist with client bespoke stock counts, record stock figures and carry out quality control checks as requested
- Assisting account management and marketing teams with CRM database update and data entry
- Photocopying
- Filing and administration

**Desired skills include**:

- Communication Skills
- IT Skills
- Attention to Detail
- Organisational Skills
- Customer Care Skills
- Problem Solving Skills
- Administrative Skills
- Number Skills
- Logical
- Team Working
- Initiative
- Non-Judgmental
- Patience
- Physical Fitness

**Desired personal qualities**:

- Friendly
- Helpful
- Positive
- Self-motivated
- Adaptable

Desired qualifications:

- Maths (4-9)
- English (4-9)

**Future prospects of the role following Apprenticeship completion**

**Things to Consider**

MBM Omega is situated on a smart, leafy, modern business park within a modern building, a relatively short distance from Leatherhead mainline station - approximate walking time is 20 minutes. Alternatively there is sufficient free parking on site. Self-catering amenities are on site with snacks and drinks provided. Additionally, Leatherhead town centre is a short drive away, as well as other local shops and supermarkets.

Please note some heavy lifting may be required.

**Salary**: £15,000.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to Commute:

- Leatherhead KT22 7RD (required)

Work Location: In person

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