Warehouse and Customer Service Apprenticeship

5 months ago

Leatherhead, United Kingdom MBM Omega Ltd Full time

**Based in Surrey, MBM Omega offers businesses a centralised source for many workplace-related services and wholesale supplies allowing their clients to streamline processes, improve efficiency and reduce costs.**

Categories include catering supplies, healthy snacks and drinks, business catering, corporate clothing, promotional and branded products, office furniture and storage, office flowers and plants, office design service, office fit-out and refurbishments, document management, office recycling, confidential shredding, corporate stationery, branded collateral, managed print services, AV equipment and installation, IT hardware, office supplies and stationery, facilities supplies including hygiene, washroom supplies, workwear and PPE, premises and maintenance and safety and security supplies.

With 30 years in business last year, our roots go back as far as 1979 and our longest serving existing clients have tenure of over 25 years.

In 2012 the organisation embarked on a customer and staff engagement journey collaborating with an ex-John Lewis customer service director. Within 12 months its own customer experience programme and definition statement were formed which is now embedded in the company culture.

As a **Warehouse and Customer Service Apprentice**, you will be working in two key areas of the business involved with order processing, picking and despatch while learning to handle customer queries and enquiries. This is a fantastic opportunity for someone to start a career in a multi-service category business.

Based at our modern HQ in Leatherhead, Surrey, this is an excellent opportunity for someone interested in warehouse duties and logistics to learn about the full process including goods in, stock management, logistics, and despatch while also learning how to provide superior customer service to clients:
**Warehouse**:

- To receive and book in deliveries, checking for damaged/missing items
- To count and record stock figures and carry out quality control checks
- To be responsible for completion and prompt submission of all related paperwork and the provision of other information as requested
- To prepare orders, including picking and packing stock, preparing for despatch
- To develop productive working relationships with colleagues
- To communicate effectively with colleagues, managers, and other warehouse staff
- To be able to deal effectively and efficiently with queries and correspondence
- To work in accordance with Health & Safety policy, and follow all safety guidelines
- Ensure the warehouse is organised, kept clean and tidy with stock in allocated locations
- To ensure accuracy in all paperwork and delivery quantities
- To assist in other duties as reasonably requested
- With support, take ownership of own training and proactively drive own learning and development

**Customer Service**:

- Provide our clients with a first-class service experience
- Process quotations, customer orders, enquiries and queries
- Build effective relationships with clients
- Provide front line support working to our Company KPIs
- Be prepared to go above and beyond the norm to fully satisfy our customers
- Assisting with daily sales order processing duties
- Assisting with quotation preparation
- Assisting with client enquiries and queries
- Assist with client bespoke stock counts, record stock figures and carry out quality control checks as requested
- Assisting account management and marketing teams with CRM database update and data entry
- Photocopying
- Filing and administration

**Desired skills include**:

- Communication Skills
- IT Skills
- Attention to Detail
- Organisational Skills
- Customer Care Skills
- Problem Solving Skills
- Administrative Skills
- Number Skills
- Logical
- Team Working
- Initiative
- Non-Judgmental
- Patience
- Physical Fitness

**Desired personal qualities**:

- Friendly
- Helpful
- Positive
- Self-motivated
- Adaptable

Desired qualifications:

- Maths (4-9)
- English (4-9)

**Future prospects of the role following Apprenticeship completion**

**Things to Consider**

MBM Omega is situated on a smart, leafy, modern business park within a modern building, a relatively short distance from Leatherhead mainline station - approximate walking time is 20 minutes. Alternatively there is sufficient free parking on site. Self-catering amenities are on site with snacks and drinks provided. Additionally, Leatherhead town centre is a short drive away, as well as other local shops and supermarkets.

Please note some heavy lifting may be required.

**Salary**: £15,000.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to Commute:

- Leatherhead KT22 7RD (required)

Work Location: In person

  • Warehouse Assistant

    4 weeks ago

    Leatherhead, Surrey, United Kingdom Optima Recruitment Full time

    Warehouse Operative Job DescriptionWe are seeking a highly skilled and experienced Warehouse Operative to join our team at Optima Recruitment Limited. As a Warehouse Operative, you will be responsible for ensuring the smooth operation of our warehouse, including receiving and loading goods, picking and packing orders, and maintaining a clean and organized...

  • Warehouse Assistant

    4 weeks ago

    Leatherhead, Surrey, United Kingdom Optima Recruitment Full time

    Warehouse Operative Job DescriptionWe are seeking a highly skilled and experienced Warehouse Operative to join our team at Optima Recruitment Limited. As a Warehouse Operative, you will be responsible for ensuring the smooth operation of our warehouse, including receiving and loading goods, picking and packing orders, and maintaining a clean and organized...

  • Data Warehouse Developer

    5 days ago

    Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    At Bytes Software Services, we are seeking an experienced Data Warehouse Developer to join our team. As a Data Warehouse Developer, you will be responsible for designing, developing, and optimizing data warehousing solutions. You will work closely with our internal development teams to ensure data integrity, performance, and availability of the Data...

  • Data Warehouse Specialist

    4 months ago

    Leatherhead, United Kingdom KBR Full time

    **Title**: Data Warehouse Specialist **About KBR and the Project** KBR are a global technical solutions provider with 28,000 employees worldwide, with operations in 34 countries delivering to customers in 80 countries. KBR work collaboratively with their wide customer base to deliver solutions that strive to create a better, safer and more sustainable...

  • Temp Warehouse Picker/packer

    5 months ago

    Leatherhead, United Kingdom Dennys Uniforms Ltd Full time

    **Company description** Dennys Brands is the leading supplier of clothing to the hospitality and corporate uniform market. Our HQ in Leatherhead combines our mail order and warehouse operations along with the accounts, marketing, purchasing and production departments. Our impressive flagship store, just off Oxford Street, is home to our Joseph Alan brand,...

  • Warehouse Operative

    5 months ago

    Leatherhead, United Kingdom Distinctively French Full time

    Salary from £10 per hour depending on age and experience. Join our friendly, small, team fulfilling customer orders from our great location next to Bookham train station in Surrey, in a community of other like minded businesses on an industrial estate. The operation is run from a small warehouse with no heavy machinery. We are an established, privately...

  • Warehouse Operative

    5 months ago

    Leatherhead, United Kingdom Royal British Legion Industries Ltd Full time

    We are looking for a Warehouse Operative at our Leatherhead manufacturing site to pack goods from pick lists and prepare dispatches for daily courier collections. Other general factory duties may include printing, mailing, engraving, pick and pack, assembly when asked to do so. - RBLI reserves the right to remove a vacancy at any time prior to the published...

  • Customer Fulfilment Apprentice

    5 months ago

    Leatherhead, United Kingdom Lifetime Training Full time

    The Customer Fulfilment Specialists’ primary role is to deliver the administrative activity that supports our customer journey responsibilities. These activities support the integrity of ESPUG’s asset adoption process and helps fulfils the needs of our customers (B2B) who build the networks we adopt. In this role you will need to communicate effectively...

  • Customer Service Representative

    2 weeks ago

    Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key...

  • Customer Service Representative

    2 weeks ago

    Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key...

  • Customer Service Representative

    4 weeks ago

    Leatherhead, United Kingdom ESP Utilities Group Ltd Full time

    Customer Service RepresentativeESP Utilities Group Ltd is seeking a skilled Customer Service Representative to join their team. As a key member of the customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:Handle customer inquiries via phone, email, and...

  • Customer Service Representative

    4 weeks ago

    Leatherhead, United Kingdom ESP Utilities Group Ltd Full time

    Customer Service RepresentativeESP Utilities Group Ltd is seeking a skilled Customer Service Representative to join their team. As a key member of the customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:Handle customer inquiries via phone, email, and...

  • Customer Service Specialist

    3 weeks ago

    Leatherhead, Surrey, United Kingdom Lloyd Recruitment - Epsom Full time

    Customer Service SpecialistWe are seeking an experienced Customer Service Specialist to join our team at Lloyd Recruitment - Epsom. As a key member of our customer service team, you will be responsible for managing the resolution of customer complaints, ensuring regular updates throughout the process.Key Responsibilities:Investigate and resolve customer...

  • Customer Service Specialist

    3 weeks ago

    Leatherhead, Surrey, United Kingdom Lloyd Recruitment - Epsom Full time

    Customer Service SpecialistWe are seeking an experienced Customer Service Specialist to join our team at Lloyd Recruitment - Epsom. As a key member of our customer service team, you will be responsible for managing the resolution of customer complaints, ensuring regular updates throughout the process.Key Responsibilities:Investigate and resolve customer...

  • Customer Service Representative

    3 weeks ago

    Leatherhead, Surrey, United Kingdom Dimensions Specialist Recruitment Ltd Full time

    Are you looking for a challenging role in a dynamic financial services organisation?We have an exciting opportunity for a Customer Service Associate to join our team at Dimensions Specialist Recruitment Ltd.As a Customer Service Associate, you will be responsible for providing exceptional customer service to our existing customers, responding to their...

  • Customer Service Representative

    3 weeks ago

    Leatherhead, Surrey, United Kingdom Dimensions Specialist Recruitment Ltd Full time

    Are you looking for a challenging role in a dynamic financial services organisation?We have an exciting opportunity for a Customer Service Associate to join our team at Dimensions Specialist Recruitment Ltd.As a Customer Service Associate, you will be responsible for providing exceptional customer service to our existing customers, responding to their...

  • Customer Service Specialist

    3 weeks ago

    Leatherhead, Surrey, United Kingdom Lloyd Recruitment - Epsom Full time

    Customer Service SpecialistWe are seeking an experienced Customer Service Specialist to join our team at Lloyd Recruitment - Epsom. As a key member of our customer service team, you will be responsible for managing the resolution of customer complaints, ensuring regular updates throughout the process.Key Responsibilities:Investigate and resolve customer...

  • Customer Service Specialist

    3 weeks ago

    Leatherhead, Surrey, United Kingdom Lloyd Recruitment - Epsom Full time

    Customer Service SpecialistWe are seeking an experienced Customer Service Specialist to join our team at Lloyd Recruitment - Epsom. As a key member of our customer service team, you will be responsible for managing the resolution of customer complaints, ensuring regular updates throughout the process.Key Responsibilities:Investigate and resolve customer...

  • Customer Service Specialist

    2 weeks ago

    Leatherhead, Surrey, United Kingdom Lloyd Recruitment - Epsom Full time

    Customer Service SpecialistWe are seeking an experienced Customer Service Specialist to join our team at Lloyd Recruitment - Epsom. As a key member of our customer service team, you will be responsible for managing the resolution of customer complaints, ensuring regular updates throughout the process.Key Responsibilities:Investigate and resolve customer...

  • Customer Service Specialist

    2 weeks ago

    Leatherhead, Surrey, United Kingdom Lloyd Recruitment - Epsom Full time

    Customer Service SpecialistWe are seeking an experienced Customer Service Specialist to join our team at Lloyd Recruitment - Epsom. As a key member of our customer service team, you will be responsible for managing the resolution of customer complaints, ensuring regular updates throughout the process.Key Responsibilities:Investigate and resolve customer...