IT Operations Graduate
4 weeks ago
**IT Operations Graduate - Service Desk Team. If you have sound service desk based IT support experience, along with knowledge of programming and can demonstrate a high level of numeracy, the following represents an excellent opportunity to join aSlough based blue chip organisation and advance your IT career and associated skills across a wide cross-section of related disciplines.**
Reporting to the IT Services Manager, your role as IT Operations Graduatewill include, but not be limited to;
- Providing 1st line support
- Helping to ensure the smooth running of end-user IT operations and services
- Assisting with the diagnosis of hardware and software based malfunctions
- Incident tracking and escalation
- Building and setting up hardware
- Monitoring and servicing network printers
- Supporting IT audits
- Taking part in disaster recovery testing and planning
- Documenting root cause analysis
Already with solid and demonstrable 1st line IT service desk support experience, you’ll be a confident and articulate communicator, both verbally and written, able to work independently when required, while providing overall support to the wider IT serviceteam. A strong level of all-round numeracy is also a must, as is demonstrable experience in some form of programming.
As IT Operations Graduate, you’ll be self-motivated, flexible, pragmatic and comfortable working in such a position on-site or remotely as required.
On offer in return is a salary of £24,000 per annum and a wide range of benefits that include, but are not limited to:
- Generous contributory pension scheme
- Heavily reduced vehicle leasing or additional salary payment in lieu
- Bupa Healthcare or additional salary payment in lieu
- 25 days annual holiday entitlement, plus statutory bank holidays
- Employee Assistance Programme
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