Finance Graduate

2 weeks ago

Slough, United Kingdom THC Recruitment Full time

**Credit Operations Graduate** **1 year possibly extending to 2 years**

**£24k,000 plus car and private healthcare** **Slough**

**Your role - Credit Operations Graduate**

To contribute to the Credit Operations Department by completing all relevant transactions, with particular emphasis on Credit Control and Retailer services activities. Through day-to-day actions ensure compliance with all regulatory requirements and industrystandards. To enhance the brand through a continued commitment to the organisation's vision and values.

**Your Accountabilities - Credit Operations Graduate**
- Process all in-life contract changes for Customers/ Retailers including early settlements, maturities and terminations
- Respond to and resolve inbound Customer/ Retailer enquiries; answer all verbal and written enquiries to Customer/Retailer satisfaction
- Update the Contract Management System accordingly
- Make outbound calls as appropriate
- Allocate payments received accurately and in a timely manner
- Liaise with the Finance department to ensure the accuracy of data and resolution of queries
- Liaise with other areas of the business in order to manage credit balances and ensure that refunds are processed to the customers in a timely manner
- Assist other areas of the business with timely and accurate responses to queries and requests for information
- Liaise with third parties such as Retailers where necessary
- Own all customer and retailer issues through to resolution
- Ensure management is aware of potential issues associated with work queues and workload backlog
- Work effectively with colleagues in support functions around the business to maximise customer satisfaction
- Monitor own performance to ensure adherence to targets, deadlines and procedures
- Adhere to formal FCA regulatory processes and policies
- Undertake any collections activities in accordance with the required regulations
- Treats customers with respect adhering to principles of Treating Customers Fairly
- Participate in department/business projects to generate innovative ideas that add value.
- Constant focus on the needs of the customer/ retailer with the aim of providing value-driven services
- Such other duties as management may from time to time reasonably require

**Must have graduated in the last 3 years.**

Contact Vicky for more information.

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