Legal Complaints Handler

2 weeks ago


Slough Berkshire, United Kingdom THC Recruitment Full time

My client is a specialist provider of vehicle finance, rental, and insurance products. They are looking for a Complaints/ Customer care handler to join their team.
Your Role – Complaints Handler
Through day-to-day actions ensure compliance of all regulatory requirements and industry standards. To enhance the companies brand through continued commitment to the organisation’s vision and values.
Your Responsibilities – Complaints Handler
Respond to and resolve all complaints received in an appropriate manner, either written or verbal, on contracts.
Update the Contract Management System and Complaints Database accordingly and in a timely manner
Liaise with Manufacturer Customer Care teams as appropriate
Provide a regular complaint summary that advises the SMT of the current status of complaints, detailing costs/losses to the business
Meet individual performance targets
Adhere to formal regulatory processes and policies
Work effectively with colleagues in support functions around the business to maximise customer satisfaction
Monitor own performance to ensure adherence to targets, deadlines, and procedures
Previous complaints experience within a regulatory environment
Builds long-term relationships with customers/dealers
Ability to operate, upon training, e.g. Contract Management System and workflow management
I understand that by ticking this box and submitting this form, I consent to THC Recruitment contacting me by email or phone in order to process my enquiry. The successful candidate will be responsible for providing administrative support to the Sales Team of an Asset Finance Brokerage based in East …
As the Operations Graduate, is a pivotal role in supporting sales, purchasing and operations activities.


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