IT Operations Team Graduate

2 weeks ago


Slough, United Kingdom S4 Personnel Ltd Full time

**Ref: 3418**

**Job Title: IT Operations Team Graduate (12 months FTC)**

**Location: Slough**

**Salary: £24000 (plus excellent benefits)**

This is a fantastic opportunity for a graduate in an IT related degree. Initially a 12 month contract, but with the possibility of extension for a further 12 months. It is essential you are a graduate.

Our client, a blue-chip company, is looking for a bright and capable graduate to work in their IT Operations team your responsibilities will be varied and the role is busy Day to day the duties will include:

- Ensure smooth running of day to day operational IT end-user services
- Provide first line support for all incidents raised, logging incidents and attempting to resolve these at first line where possible and maintaining an accurate record of actions undertaken in real-time
- Pro-actively logging incidents as and when they arise
- Diagnose malfunctions in the operation of hardware and software and managing escalation where appropriate, collating all relevant information required for referral by means of full incident notes, including software behaviour, screen shots and user comments.
- Maintain ownership of the incident and communicate updates effectively with the individual who raised the incident through to closure
- Review incidents to ensure these are resolved within SLA, and effectively communicate progress and status to the originator
- Maintain excellent operational relationships with resolver groups
- Monitor and service network printers and ensure consumables are replaced as
- and where necessary

Ideally you will have experience of some Database management, SQL Server in particular.

S4 is acting as an agency for this role.

At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 1 hour.
Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV.


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