Colleague Host

JLL supports the Whole You, personally and professionally.

The Colleague host is responsible for delivering a memorable colleague experience every day through face-to-face engagement, proactive communication and exceptional customer service.
The Colleague hosts are an essential part of the OurWorkplace team and are point of contact for OurWorkplace services and related matters. The role of the colleague host is to build trusted, valued relationships with every interaction. This role showcases the great work carried out across all Workplace service lines whilst gathering and addressing feedback from clients whether negative or positive.
The Colleague host own service delivery and operations in their areas of responsibility, proactively anticipating the needs of clients and visitors. ensuring a seamless consistent level of service is provided at every user touchpoint.

I am an upbeat individual with integrity and a can-do attitude. I am passionate about delivering an exceptional level of service and take responsibility how our services are seen in the eyes of my customers. I am a team player, always the first to offer help to colleagues. I have an incredible ability to spark an immediate rapport with visitors and colleagues alike. I like to build relationships quickly but also retain key information to strengthen and personalise those relationships. I look for innovative ways to improve efficiencies within the workplace and enhance client experiences, whilst showing I am flexible and adaptable to business needs. I enjoy managing my own tasks and responsibilities and working to deadlines to deliver for the people around me.
I take pride in my people skills and exceptional service.

Customer Service & Communications
Provide a memorable and exceptional workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer service
Build a sense of community and purpose by driving colleague engagement and creating an environment that attracts and retains high-performing talent
Maintain open communication with all visitors and colleagues on the floor including regular updates and follow ups
Support and assist colleagues within the workplace, demonstrating ownership of all interactions and queries.
Adaptable, open to change and passionate about innovation - a growth mindset.
Visibly engaged and well known in the workplace; always looking for opportunities to develop relationships and elevate the colleague experience.
Foster positive experiences that drive colleague engagement and improve the workplace service and experience
Aid in creation of an environment that establishes our clients as the workplace of choice that others look to emulate
Proactive approach to office requirements and needs, anticipating future needs when the opportunity presents itself
Prioritise and communicate any urgent requests across the workplace team ensuring a quick and efficient reaction and resolution
Willingness and ability to complete tasks, including flexibly managing requests and prioritising the most important ones
Listen and leverage information to understand what our clients and colleagues truly desire, empowered to escalate this feedback to develop our service.
Aim to bring the voice of our customers and clients into the workplace
Enhance the sense of community between our colleagues by living our values and driving our culture.
Always consider our service view from customers eyes
Adhoc duties as required.

Workplace Management
Manage any and all inquiries and issues tactfully and confidently
Conduct daily site walk checklist(s) identifying and recording defects, following up until completion.
Ownership of H&S in your areas of responsibility, reporting, escalating and making safe any dangerous conditions immediately
Checking and audit of all workspaces, meeting rooms and collaboration spaces, and ensure they are in ‘ready-to-use’ condition whenever unoccupied throughout the workday
Confirm office equipment is in good working condition. Otherwise, report and rectify immediately
Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace
Ensure services are delivered within SLA’s and compliant with applicable laws, rules and regulations
Consolidate all workplace related issues and identify areas for quick improvement
Optimise operational touchpoints by shaping environments to be more productive to benefit all colleagues and visitors
Support with tours of the floors explaining the facilities available
Assist individuals in finding a workspace when required and use of desk/locker booking technology
Aware of all important on-floor meetings and events and checks to make sure set-up and space is ready in advance and make sure it runs smoothly; and inspect non-bookable and bookable rooms throughout the day

Administrative Duties
Auditing and tracking of ongoing issues and concerns
Proactive and reactive assignment to work