Service Delivery Transition Lead

1 month ago


London, United Kingdom Adecco Full time

Adecco Technology are currently recruiting an experienced Service Delivery Transition Lead to undertake an initial 8 month contract for a Global client. Please note this is inside IR35/remote.

The Service Transition Lead will have responsibility in leading and supporting the transition to a new IT Operations leadership structure. This includes providing leadership, coaching, and hands-on support, planning, and direction for managers

Skills Required
- Proven experience in leading IT Service Delivery managers or team leads through transition (definition, and start-up) and managing globally dispersed teams working across different levels of support.
- Demonstrable experience in ITSM processes and best practice.
- Demonstrated experience of building and leading complex IT Service Delivery teams (including IT Service Desks)
- Experience in industry standard technologies and associated processes within the service delivery environments - ticketing and call handling services, metrics reporting and relevant IT technologies.
- Experience working in a shared IT services environment
- Ability to prioritise multiple ranges of tasks, with a commercial mindset, while maintaining organisation and control.
- Excellent verbal, written, and people skills.
- Ability to work and communicate with all levels of the organisation, including members of the Senior Leadership Team.
- Experience in using project management methods and techniques in the context of IT service delivery
- Strong analytical & problem-solving skills
- Demonstrated understanding of key business priorities balanced with IT support challenges when leading service delivery teams



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