Service Transition Manager

3 weeks ago

London, United Kingdom Advanced Resource Managers Ltd Full time

Service Transition Manager
Full Time
Permanent
Hybrid (SE UK Home based with travel to client sites UK wide)
£70-75K basic plus benefits

Are you an experienced ITIL certified Service Transition Manager looking for a new challenge?

Do you have a background in IT Service Transition, Service Design, Service Readiness and Continuous Improvement?

Here at ARM we are recruiting for a full time permanent Service Transition Manager for a global IT services and consultancy client of ours.

The Service Excellence, Design and Transition Department sets the standards for service design, transition, and delivery for our client. As the Service Transition Manager you will engage throughout the pre-sales stage through to delivery / service commencement or decommission to ensure all services are designed, configured, and transitioned utilising a standard approach and acceptance criteria.

As a Service Transition Manager you will be experienced in the design, transition and delivery of services and supports the practices and suppliers (where applicable) and internal support functions in the on-boarding of services to ensure a positive customer experience and an efficient ongoing delivery of the service.

This role is hybrid flexible in South England, with UK wide travel.

Service Design:
* Supporting the Service Excellence Director in the development of standard service descriptions and components, service levels and support processes to aid the development of RFPs and commercial proposals and agreements
* Work with pre-sales and sales department and customers and vendors (where applicable) to develop proposal, RFP responses and create Statement of Works prior to business approval

Service Transition:
* Design and implementation of the service in accordance with the internal Service Transition processes
* Act as the focal point of contact and working with all impacted departments to ensure support readiness
* Reporting progress to key stakeholders in a timely manner highlighting service and financial progress, dependencies, and risks
* Ensuring all commercials, support and financial documentation is in place for the continued successful delivery of the service in accordance with the agreed processes, policies, and artefacts

Service Readiness:
* Development of service readiness plans, testing completion and test result production
* Obtain sign off from Service Delivery Managers, practice leads and support teams prior to service commencement
* Obtain Go / No Go approval from the customer and internal practices

Continuous Service Improvement:
* Capture service improvements throughout the transition of services and ensure a templated plan is handed over to the service owner at the end of the transition
* Ensure lessons learned are documented throughout the transition and shared with the relevant internal teams for resolution and are recorded in the ITSM tools
* Support the continuous improvement of internal processes and service delivery

Required Skills/Experience-
* Minimum of 5yrs service transition experience, managing service transitions, plans, and multiple on-boarding technical teams
* Experience within a service delivery / operations capacity
* Ability to translate contracts to align with service requirements and processes
* Strong relationship management skills that aid successful knowledge transfer and service readiness
* ITIL4 Foundation Level
* Excellent planning and forecasting skills and ability to manage risks
* Prior experience in working for a managed service provider is desired but not essential
* Communication (written and verbal), presentation, facilitation, and administration skills
* Process orientated with experience in developing and implementing processes
* Ability to deal with high pressure to ensure positive outcomes
* Flexible approach to assignment of tasks and the ability to adapt to meet changing business needs
* Self-motivated
* The ability to communicate in a clear and concise manner to all levels in a variety of different mediums

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

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