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Pregnancy Clinic Scan Assistant

4 months ago

Ellesmere Port, United Kingdom Window to the Womb (Franchise) Ltd Full time

**Flexibility is paramount for this role, as you will be working as part of a small team. It fits well around other work or family commitments, however and will involve working at least one day over the weekend and another shift during the week which may include evening work up to 8:30pm. Shifts are agreed at least one month in advance to allow for planning.**

The right person will:

- Be flexible with working hours which will include evening and weekend working
- Show initiative
- Be self motivated
- Demonstrate a natural ability to exceed customer expectations
- Be warm, friendly and have the ability to build rapport with others
- Remain calm and professional at all times
- Be confident to approach members of the public
- Be competent in use of IT equipment
- Have a high level of attention to detail
- Prepared to undertake a DBS check

On a given day you will work in a team of two or three scan assistants (plus a Sonographer) and will undertake the following roles:
**1.)** **Reception**
- Greet expectant parents to be and their families in a friendly and polite manner.
- Book customers into the clinic as they arrive using computer system
- Take cash and card payments
- Answer the telephone and deal with enquires and book customers in for appointments
- Ensure all documentation is completed to meet CQC requirements
- Ensure all health and safety regulations are met and thorough cleanliness is maintained.

**2.)** **Media Co-ordinator**
- Import images from the scan machine and produce customer’s prints and other gifts
- Transfer digital images via our mobile app
- Check the documentation filled out in the scan room has been completed fully to meet the requirements of CQC.
- Keep the printing area clean and tidy and ready for each customer
- Discuss with the customer the opportunity to return.
- Ensure each customer is fully satisfied with the service before they leave.

**3.)** **Chaperone**
- Provide the vital link between the Sonographer completing the ultrasound scans and the family ensuring that from the moment the family arrives, their experience is special.
- Build a rapport with each and every customer.
- Read the room and connect with families to make all of our customers feel special
- Complete all wellbeing reports in full
- Support the Sonographer throughout the scan process allowing them to concentrate on the technical aspects of the scan
- Deal with customers with compassion and empathy as the primary objective to include miscarriages and sensitive situations.
- Assist the Sonographer in the smooth delivery of referring the expectant Mother to the correct services.
- Clean down key equipment at the end of each clinic and ensure that the high standard of cleanliness is maintained after each clinic.

**Job Types**: Part-time, Zero hours contract

**Salary**: From £9.50 per hour

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Performance bonus

COVID-19 considerations:
All Staff are required to wear a facemask in the clinic and full PPE is provided

**Experience**:

- Customer service: 2 years (required)

Work Location: One location

Application deadline: 22/02/2023
Expected start date: 13/03/2023