Hire Controller

2 weeks ago

Wellingborough, United Kingdom Royal BAM Group Full time

**Building a sustainable tomorrow**

BAM Site Solutions are recruiting a Hire Controller to be based out of our Wellingborough site. The Hire Controller will give support in all aspects of the day to day running of a busy Hire Hub within the construction industry.

**Your mission**

Working with both internal and external clients, identifying requirements and assisting in the processing of all enquiries from start to finish in a professional manner.

The Hire Controllers responsibility:

- Ensuring customer requisitions and orders are processed accurately and efficiently ensuring a best in class customer experience through the BAM Site Solutions Hub.
- Working closely with other members of the Hire Hub team across Site Solutions locations, along with the supply chain / rehire partners to collate and provide feedback on supplier performance.
- Working in conjunction with the Sales team, provide strong client relationships to support leads, and by providing quality delivery input, developing and assisting with supplier / client relationships and provide support.
- Ensuring customer orders are processed and fulfilled in order to meet customer expectations and against agreed SLA’s.
- Purchasing products from an agreed supplier database to fulfil customer requirements, ensuring goods received from suppliers are processed efficiently including the direct shipment from supplier to client.
- Maintaining records and accurate electronic filing systems to meet the requirements of professional bodies and accreditations.

Key Attributes

Operationally
- Committed to offering first-class customer service.
- An enthusiastic team player, who engages colleagues and willingly shares knowledge and information.
- Motivated self-starter.
- Thorough, methodical approach.
- Displays integrity in all interactions.
- Ability to work effectively under pressure.
- Proactive.
- Expert time manager.
- Highly professional, positive attitude.

**Who are we looking for?**
- Knowledge and experience of the UK Construction plant, products and services is required.
- Excellent written and verbal communication skills.
- Strong attention to detail.
- Able to multi-task and prioritise a busy workload.
- Numerate.
- IT literate in Microsoft Office (Excel, Word and Outlook).
- A high degree of energy and self-motivation.
- Enthusiasm and ability to inspire and motivate people.
- Ability to understand and work to the BAM values.
- Involved with creating a culture of continuous improvement and delivery.
- Installs best practices and strengthens system and process controls.
- Outgoing and enthusiastic.
- As this is a customer facing role, excellent communication skills and a friendly approach are a must.

**What’s in it for you?**

A challenging and continuously changing environment in a forward thinking organisation. In addition to an attractive salary and benefits package, we support further personal growth and development.

BAM operates a flexible working policy.

**Your work environment**

People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

Be you Join us today, so we can achieve amazing things together and build a sustainable tomorrow.

**Who are we?**

The art of building is about building for communities; it’s about building for life.

Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.

Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.

**Our recruitment process, what you need to know?**

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at anytime you feel you may need any reasonable adjustments, do not hesitate to speak with one of our team, and we will do our best to support you.

Schedule:

- Monday to Friday

Work Location: One location

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