Hire Controller

3 weeks ago

Wellingborough Northamptonshire, United Kingdom BAM Construct & Ventures UK Ltd Full time

Building a sustainable tomorrow BAM Site Solutions are looking to recruit an experienced Hire Controller to join our team in the Wellingborough Depot. This is a full time role working Monday to Friday. The Hire Controller will give support in all aspects of the day to day running of a busy hire Hub within the Construction industry. They will demonstrate excellent customer service at all times and ensure administration processes are both accurate and timely. Working with both internal and external clients, identifying requirements and assisting in the processing of all enquiries from start to finish in a professional manner is a requisite… This role requires the individual to be a confident self starter, who has the ability and willingness to learn and develop their skills. The role will require good communication skills both verbal and written as well as having the ability to use Microsoft office applications and to be computer literate. A background within Hire or a similar industry is essential. In addition to an attractive salary we offer a contributory pension, 25 days holiday, gym subsidy and BAM social club membership. BAM operates a flexible working policy. Your mission

  • Ensuring customer requisitions and orders are processed accurately and efficiently ensuring a best in class customer experience through the BAM Site Solutions Hub.
  • Working closely with other members of the hire hub team across Site Solutions locations, along with the supply chain / rehire partners to collate and provide feedback on supplier performance.
  • Working in conjunction with the Sales team, provide strong client relationships to support leads, and by providing quality delivery input, developing and assisting with supplier / client relationships and provide support.
  • Ensuring customer orders are processed and fulfilled in order to meet customer expectations and against agreed SLA’s..
  • Purchasing products from an agreed supplier database to fulfil customer requirements, ensuring goods received from suppliers are processed efficiently including the direct shipment from supplier to client.
  • Maintaining records and accurate electronic filing systems to meet the requirements of professional bodies and accreditations.
Key Attributes
  • Committed to offering first-class customer service
  • An enthusiastic team player, who engages colleagues and willingly shares knowledge and information
  • Motivated self-starter
  • Thorough, methodical approach
  • Displays integrity in all interactions
  • Ability to work effectively under pressure
  • Proactive
  • Expert time manager
  • Highly professional, positive attitude
Who are we looking for?
  • Knowledge and experience of the UK Construction plant, products and services is required
  • Excellent written and verbal communication skills with strong attention to detail
  • Able to multi-task and prioritise a busy workload
  • IT literate in Microsoft Office (Excel, Word and Outlook) - Systems awareness to be able to operate all bespoke reporting applications
  • A high degree of energy and self-motivation
  • Enthusiasm and ability to inspire and motivate people
  • Ability to understand and work to the BAM values
Mindset & Culture
  • Role models the BAM values and behaviours.
  • Involved with creating a culture of continuous improvement and delivery.
  • Installs best practices and strengthens system and process controls.
Personal characteristics
  • You must be outgoing and enthusiastic
  • As this is a customer facing role, excellent communication skills and a friendly approach are a must
  • Time keeping and using your own initiative will be important aspects of the role, so you should be proficient at these skills.
What’s in it for you? In addition to an attractive salary we offer a contributory pension, 25 days holiday, gym subsidy and BAM social club membership. BAM operates a flexible working policy. Your work environment People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. Be you Join us today, so we can achieve amazing things together and build a sustainable tomorrow. Who are we? The art of building is about building for communities; it’s about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar. Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day. Our recruitment process, what you need to know? BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you

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