1st Line Support
3 weeks ago
1st Line Support
Full-time in Office
London City - St Paul's area (9:00-5:00)
Salary - 28-31k
As an IT Support Consultant (1st Line), Service Support Technician you will be responsible for the receipt of problems reported by customers, and the co-ordination of rapid and appropriate responses/resolution to incidents and requests, including channelling requests for assistance to appropriate functions, monitoring progress, and keeping customers appraised of progress.
**Role Responsibility**
- Escalation procedures, promptly allocating unresolved calls as appropriate. Maintaining the log and advising customers of actions taken
- Providing advice to customers on systems, products and services which are available to them
- Providing mentoring/training to more junior members of the Support team as required.
- Undertakes any other tasks as requested by management
**Desired Skills**:
- Strong ability to problem-solve and think logically
- Friendly, warm and welcoming
- A team player with a "one team" mentality
- Solid listening and communication skills
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Mia Skipper
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