Customer Service Advisor

2 weeks ago

Burnley, United Kingdom Innovation Group Full time

Would you like **25 days leave PLUS bank holidays** alongside a host of fantastic **flexible benefits**? Would you like the **security of permanent work** and the **reassurance **you’re joining a company that has withstood the test of time, global pandemics and are still **expanding**?

Do you want to join a business with **clear progression opportunities**? Do you want to join a business where the **people are their strength**? Do you want to be part of a **supportive culture**? Keep reading as this could be the **perfect role for YOU**

We are looking for **Customer Service Advisors** to join our team

**Full time, Permanent**

Salary of £19,500 with a salary review upon completion of probation.

**Your role**:
You will be responsible for speaking to and helping customers who have been involved in an accident, as well as liaising with many different stakeholders, to ensure that the customer is back on the road as soon as possible and the claim is settled.

You will handle a variety of customer calls as part of our team and help to deliver exceptional customer service. You will learn how to effectively deal with customers, clients and colleagues from different backgrounds and cultures. We are constantly working towards achieving the perfect journey for our customers, we will help build your confidence and your skills as an individual helping you to take ownership of your calls

**Requirements**:

- Motivated and organised
- Excellent written and verbal communication
- Available to work shifts
- I.T literate (ideally with knowledge of Word, Excel, Outlook)
- Ability to work on your own initiative and as part of a team
- Ability to problem solve and work under pressure

**What's in it for you?**

**Innovation Group offer a great benefits package of; 25 days holiday plus UK bank holidays, Life Assurance, 4% Company Pension Contribution, Flexible Benefits and Third Party Discounts.**

If you are looking for the opportunity to progress, this is the ideal role. With the right attitude and the desire to develop your skills, there is always room to progress. Over 80% of our management and support team began within our customer service roles

**Salary**: From £19,500.00 per year

Schedule:

- 8 hour shift
- Holidays

Ability to commute/relocate:

- Burnley, BB11 1BJ: reliably commute or plan to relocate before starting work (required)

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