Customer Service Specialist

1 month ago


Burnley, United Kingdom Fleming & Howland Ltd. Full time

Fleming & Howland is a boutique furniture maker with a high level of expectations when it comes to quality and service. We primarily sell direct to consumer and so setting client expectations in advance with continuous nurturing is crucial. We need to provide a service that surpasses the norm by going above and beyond.

**The Position**:
Much time will be spent improving processes, providing solutions and increasing efficiency throughout the complete sales cycle. Being proactive, creative and innovative are prerequisites for this job.

**About You (**_essential_**)**
- Proficiency with Microsoft Office and ticketing/CRM platforms. Exceptional IT skills with the ability to quickly pick up new systems.
- An understanding of the importance of quality customer service and how critical behaviours impact the customer experience.
- Proven experience working within a customer service position to a very high level.
- Attention to detail with quick learning abilities and methodical approach.
- Take ownership with a positive attitude and a drive to be proactive.
- Confident attitude with excellent English both verbal and written.
- Ability to work independently in a quiet environment.
- Ability to work without too much direction following training.
- A genuine interest in the interior design, luxury, or furniture industry.

**About You (**_advantageous_**)**
- Experience with interiors and/or luxury products.
- Previous experience dealing with global repair and logistics companies.
- An understanding of export documentation and cross-border selling.
- German or French as a second language.

If you think you would enjoy working with a British designer and manufacturer to provide the best support to high-end clientele, this is a unique opportunity to join a growing business with exciting prospects.

**Building For Everyone**

Our team inspires great ideas, drives new plans forwards and helps make Fleming & Howland a fantastic place to work. Fleming & Howland is committed to continuing to make diversity, equality, and inclusion part of everything we do, from how we build our products to how we build our workforce.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£32,000.00 per year

**Benefits**:

- Flexitime
- Profit sharing

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

**Experience**:

- customer service: 3 years (required)

Work Location: Hybrid remote in Burnley, BB11 5NA



  • Burnley, United Kingdom 6G Internet Full time

    6G internet is the only UK Air fibre home internet network, offering unbeatable prices & ultra-fast upload speeds. We have just hit an exciting peak and are looking for driven, dedicated and passionate individuals to help us develop our leading future proof internet network. We are currently looking to expand our Customer Support/Account Management team....


  • Burnley, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Advisor | Burnley | Full-time: Permanent | £20,800 plus Monthly bonus **Your new company** A fantastic opportunity for you to join the Customer Account Manager Team in Burnley town centre. In this exciting new position, you will reach out to existing valued customers to discuss their day-to-day needs and how we can offer a wide range of...


  • Burnley, Lancashire, United Kingdom Hays Specialist Recruitment Limited Full time €26,000

    An excellent opportunity has risen for a Logistics & Order Administrator with a well-established and growing manufacturing business based in Burnley. As the business is now expanding and looking to hire on a full-time basis, this role is office based working hours are 9am - 5pm Monday to Friday. As Logistics and Order Administrator your duties will...


  • Burnley, United Kingdom EFS Full time

    **Customer Service Executive** **£23,000 - £24,000 basic + Bonus** EFS Global are rapidly expanding, with this, we are seeking one experienced **Customer Service Executive **to join our experienced team. The role is office/desk based, working from our Head Office in Burnley, supporting over 30 depots across the UK. We will ensure you have all the tools...

  • Digital Specialist

    5 days ago


    Burnley, United Kingdom Octane Recruitment Full time

    Vacancy- Digital Sales Specialist Location: Burnley Hours: Monday to Friday 9.00am-5.00pm Salary: Negotiable depending on experience OC17671 We are recruiting for Digital Sales Specialist for a Main dealer in Burnley.This is great opportunity if you are looking to start career in Car Sales. Digital Sales Specialist role: * To assist the customers in...

  • Customer Assistant

    4 days ago


    Burnley, United Kingdom Lidl Full time

    Summary £11.40 up to £12.30 per hour - This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another day of...


  • Burnley, United Kingdom Priority Recruitment Full time

    **Full time, 37.5 hours per week** **Opportunity to go Hybrid/Remote After Completion Of Training** Are you someone that can excel in a fast paced environment where the goal is to really support customers rather than make sales? Love being on the phone with customers but hate to cold call? **Role Responsibilities**: - Communicate directly with customers...


  • Burnley, United Kingdom Liberata Full time

    **Job Title: Customer Service Advisor** **Vacancy reference number: 00481** **Salary: £21,000 - £21,525 pro-rata following a successful probation period.** **Location: Office based Burnley** **Contract type: Full Time 37 hours - Permanent.** **Fancy a role where you really make a difference?** **Have what it takes to deliver exceptional customer...


  • Burnley, United Kingdom Reed Business Support Full time

    **HOT NEW JOBS** Burnley - Multiple Customer Service and Administration vacancies £21-£23k dependent on experience **This company are about to put East Lancashire on the map and can really catapult your career dramatically** Our client, a Global Financial Services Software Developer worth trillions of pounds have just won 2x Billion Dollar contracts and as...


  • Burnley, United Kingdom Fleming & Howland Ltd. Full time

    Fleming & Howland is a boutique furniture maker with a high level of expectations when it comes to quality and service. We sell direct to consumers globally and so setting client expectations in advance is crucial. We need to provide a service that surpasses the norm by going above and beyond. **The Position**: **Key Duties**: - Resolving problems and...

  • Digital Specialist

    4 days ago


    Burnley, United Kingdom Octane Recruitment Full time

    Vacancy- Digital Sales SpecialistLocation: BurnleyHours: Monday to Friday 9.00am-5.00pmSalary: Negotiable depending on experienceOC17671We are recruiting for Digital Sales Specialist for a Main dealer in Burnley.This is great opportunity if you are looking to start career in Car Sales.Digital Sales Specialist role:* To assist the customers in completing...


  • Burnley, United Kingdom Tailor Made LTD Full time

    Role: Customer Service Advisor **Salary**: £10 per hour plus quarterly bonus Location: Burnley Hybrid working **40 hours per week - Initial working hours 08.30-17.00, Monday - Friday. With views to change in the future to add a Saturday shift and later hours during the weekdays. this will be implemented on a rota basis and published in...


  • Burnley, United Kingdom Supanet Full time

    We are currently looking for a couple of people to expand our Customer Support team for our broadband service. The role of Customer support involves; Handling order enquiries Dealing with Billing enquiries Managing new customer Orders Organising customer installations Handling customer issues such as router problems and Wifi coverage. Although this is...


  • Burnley, United Kingdom Supanet Full time

    We are currently looking for a couple of people to expand our Customer Support team for our broadband service. The role of Customer support involves; Handling order enquiries Dealing with Billing enquiries Managing new customer Orders Organising customer installations Handling customer issues such as router problems and Wifi coverage. Although this is...


  • Burnley, United Kingdom E T Riddiough Full time

    **Customer Service Advisor** Experienced in B2B with a wholesale background? Interested in providing best in class customer service in a friendly workplace? Riddiough, part of Trigano Accessories Group(TAG) sells motorhome and caravan accessories to dealerships, convertors and retailers across the UK. We’re looking for an experienced, computer literate...


  • Burnley, United Kingdom Tailor Made LTD Full time

    **Role: Customer Service Advisor** **Salary: £21,840 basics plus up to £300 per quarter bonus** **Monday to Friday 8.30pm-5.00pm with opportunity to work on a Hybrid basis after a successful probation** **The role**: - To deliver an exceptional post sales customer experience - Proactively anticipating and resolving any issues including communicating...


  • Burnley, United Kingdom SS&C Technologies Holdings Full time

    Job Description Our call handlers are responsible for answering incoming telephone queries form a wide variety of callers such as clients, IFAs (Independent Financial Advisors), investors and other financial institutions. You will accept account servicing questions on the phone and action the appropriate response, whether to request investigations, give...


  • Burnley, United Kingdom Multitask Recruitment Solutions Full time

    Multitask Recruitment Solutions have an exciting new opportunity for a Customer Service Administrator to work for our client in Burnley. **Working Hours** Monday to Friday 9am -5pm **Duties include**: - Answering In-Bound calls - Order processing - Replying to E-Mail’s - Working on excel/spreadsheets - Must be fully computer literate and have experience...


  • Burnley, United Kingdom VEKA UK Full time

    Join our team and become a valued member of our customer-focused organisation dedicated to delivering excellence every day!As a Customer Service Advisor, your primary role is to provide our customers with an exceptional experience by assisting them in choosing and sourcing our products. You will be responsible for delivering high-quality, accurate...


  • Burnley, United Kingdom Utility Warehouse Full time

    Company Description **Salary**: £23,000 - £25,000 depending on experience **Location**: Burnley, Empire Business Centre, 2 Empire Way, Burnley, BB12 6HA **Hours**: 40 hours across 5 days per week across Monday to Friday 8.15am - 5:45pm and 8.45am - 4-30pm on Saturdays Your first 8 weeks will be onsite training in our Burnley office, followed by onsite OR...