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Customer Service Representative
4 months ago
We are currently looking for a couple of people to expand our Customer Support team for our broadband service.
The role of Customer support involves;
Handling order enquiries
Dealing with Billing enquiries
Managing new customer Orders
Organising customer installations
Handling customer issues such as router problems and Wifi coverage.
Although this is not a technical role and you do not need experience in telecoms, you will need to have a general awareness of the internet and feel comfortable discussing broadband related problems. All product information will be provided during the initial training period.
We need someone who is highly organised and most importantly, has excellent customer service skills.
The role is 40 hours a week on a rotation basis including 1 in 3 weekends
The shifts are;
9am-6pm Monday to Friday
11am-8pm Monday to Friday
Weekends 9 - 6 (1 in 3)
The salary is 20,000 with an additional 1,600 per annum if performance levels are achieved.
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£21,600.00 per year
**Benefits**:
- Company pension
Schedule:
- 8 hour shift
Work Location: One location
Reference ID: SNCS