Customer Engagement and Volunteer Coordinator
2 months ago
Job title:
**Customer Engagement and Volunteer Coordinator**
**Salary**:
**£17,197.44 per annum**
**Location**:
**Base at either Stafford or Shrewsbury**
Hours:
**26 hours per week, permanent**
We currently have a great opportunity for a **Customer Engagement and Volunteer Coordinator** to join our Specialist Supported Housing, Customer Wellbeing and Support team within Care Plus.
We’re looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.
**The Role**
As a **Customer Engagement and Volunteer Coordinator** you will actively recruit and manage volunteers working within Care Plus. You will work with colleagues to identify, develop and facilitate customer engagement activities throughout our Extra Care schemes, Retirement Living schemes and Independent Living schemes. You will lead on delivering engagement opportunities to maximise resident/customer involvement and participation. You will also explore and identify the most appropriate methods and resources for delivering activities and customer engagement, including group events, individual sessions, internal and external resources, accessing and incorporating community-based resources.
This role can be based at either our Stafford and Shrewsbury offices however travel between sites and schemes within these areas will be expected on a regular basis so access to your own vehicle for business use is essential.
**Skills and experience required**:
- Experience of working with volunteers to support activities with customers
- Experience of recruiting and coordinating volunteers
- Experience of successfully engaging with diverse groups of people
- Experience of developing new and innovative ways of working
- Ability to work with Microsoft Office (including Word, Excel, PowerPoint and Outlook)
- Excellent communication skills, both verbal and written, with the ability to adapt communication style to suit audience
- A commitment to and understanding of customer care
- Full UK Driving Licence and use of own vehicle for business use
- Due to the nature of this role, an Enhanced DBS will be required._
**What we can offer you**
As well as a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available, we can offer 25 days’ holiday plus bank holidays. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme.
**About us**
We are one of the largest providers of affordable homes and care in the area, employing over 1,000 people. Housing Plus Group offers rewarding roles with excellent training and career development pathways delivering services that customers can trust across Staffordshire and Shropshire. Housing Plus Group companies include Care Plus, Property Plus, Homes Plus and County Town Homes.
If **you** want to be part of an organisation that’s determined to make a positive difference to homes, lives and communities, if **you** want to be proud of what you do, if **you** are looking for job security and a great career, join Housing Plus Group.
**How to apply**
**Closing date**:Monday 31st July 2023 - Interviews may take place throughout the advert
**Job Types**: Part-time, Permanent
Part-time hours: 26 per week
**Salary**: £17,197.44 per year
**Benefits**:
- Company pension
- Gym membership
Schedule:
- Day shift
- Monday to Friday
Application question(s):
- Are you able to reliably commute between Stafford and Shrewsbury for this role?
Work Location: On the road
Reference ID: 47
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