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Engagement and Participation Coordinator

5 months ago

Stafford, United Kingdom Staffordshire County Council Full time

Job Introduction
Are you wanting to use your experience in engaging with users of adult social care to improve services in Staffordshire?

Staffordshire County Council are looking for a motivated person who is passionate about harnessing the citizen and user experience to inform service design and improve care quality.

Main Responsibilities
You will support the Strategic Engagement Lead to drive engagement and co-production across adult social care. This is a practical role where your experience and knowledge in engaging and working with people whose lives feature health and social care services will support the skills and capacity development of the directorate to embed co-production best practice.

The role will support the implementation of engagement procedures and practice guidance, contribute to the development and review of engagement tools and resources, develop, and deliver training and learning opportunities, and provide facilitation support to engagement and co-production projects.

This is a full-time role, with travel to services across the county as required.

What you will bring

You have the ability to relate positively to the people that use adult health and social care services, communicating effectively with staff at all levels and building good relationships with other stakeholders.

You will have experience in data collation and interpretation, including the development of reports and presentations.

You will believe strongly in and adhere to the values and principles behind co-production and will be able to support the promotion of the approach.

What you will have
- Level 3 or above qualification in adult learning and training or equivalent.
- Coaching and mentoring skills.
- Training and group facilitation skills, including in-person and online.
- Conflict resolution skills for groups.
- Proven track record in developing training tools and resources.
- Presentation skills, both in-person and online.
- Time-management and organisation skills.
- Interpersonal skills.
- Written and verbal communication skills.

About Staffordshire County Council
**We are no ordinary county council**:
**Our Values**:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

**Our benefits**:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

**Our recruitment process**:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.