Head of Facilities Management

3 weeks ago


Keighley, United Kingdom Kone Full time

Join one of the world’s leading lift, escalator and doors companies and become part of a well-established sales organisation representing the industry forerunner in technological and digital innovation.

**Job Description**:
The Head of Facilities Management (FM) is the Manager responsible for successful growth and service delivery and financial performance for KONE’s customers in the Facilities Management segment with a national footprint. This leader works across KONE’s sales and operational leadership (Regional & National) and corporate functions to ensure high performance and positive experience for a Facilities Management national customer. This role also leads the Facilities Management National Account Management team comprised of Account Managers & Business support teams. This is a highly visible role that will be a major contributor to the company’s strategic growth objectives.

Key responsibilities will include:

- Build relationships with client organizations and provide exceptional customer service and account support personally and through a team of National Account Managers.
- Accountable for and provide leadership and direction across the Facilities Management customer account segment to ensure maximum client engagement and development.
- Create management and structural consistency across the Facilities Management segment that interact with national customers, including data delivery, operational delivery & performance management, and reporting.
- Develop and execute key strategic development initiatives within a client, including safety, quality, Digital transformation, and service excellence.
- Accountable for and Leads Account Managers & Business support teams.
- Deliver successful financial performance, in collaboration with Regional and National leadership through management and development of operational metrics, budgets, and program delivery.
- Interface and support with Global Key Account leaders to assign accountability for client development.
- Accountable for developing sales & account management competences and resources. Sales and growth target and ensures adequate resources to achieve the short
- and long-term targets.

Key skills & experiences:

- Proven years of account management or other relevant experience.
- Dedicated team leadership and external customer engagement, including interaction with senior customer executives.
- Senior Manager presence and demonstrated leadership ability; this role will often act as a representative of the company to customers.
- Motivated, initiative-taker; capable of managing multiple objectives and a team of staff independently.
- Strong collaboration with operational delivery teams to drive through customer expectations of service delivery.
- Excellent problem solving and analytical skills.
- Strong organizational and time management skills; ability to prioritize self and team to meet company objectives.
- Demonstrated ability to work successfully in a matrixed environment with various regional leadership teams.
- Strong ability to interpret complex information and translate into project tasks and goals; ability to predict and request necessary information required for account management success.
- Exceptional proven track record with a history of successful completion of objectives with major impact to an organization; history of career advancement and increasing levels of responsibility.
- Proven ability to interact with and influence clients at all levels of an organization.
- Entrepreneurial mindset geared toward the creation, execution, and continuous improvement of a new function from the ground up,
- Intense intellectual curiosity and an ability to view old problems with a fresh perspective.
- Microsoft Office, PowerPoint, and Excel experience.
- Knowledge in Salesforce & SAP is desirable.

Benefits: Competitive salary, Company Car, Bonus Scheme, 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Private Medical Insurance.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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