Savings Operations Specialist
6 months ago
About the team:
The Savings & Investments teams supports the bank and its customers undertaking a wide range of different savings related back office tasks, administration and investigative work, as well as engaging directly with customers on the phone to support them to achieve their Savings goals. The role has a strong focus to ensuring high levels of service are provided to internal teams and external customers.
About Us:
The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.
Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.
Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.
What you will be doing:
In this broad and interesting role, you will have the opportunity to provide a high level of service to new and existing customers.
You will focus on key activities to support the Fair Treatment of Vulnerable customers to ensure that we meet the needs of the customer, and their records are appropriately recorded, maintained and constantly reviewed to ensure we consider ongoing changes in customer circumstances.
You will also have the opportunity to support other departments within the business to enhance customer experience and perform due diligence around source ofweath/fund checks, alongside contributing to process improvements.
Through this wide range of tasks and stakeholder engagement you will gain a wealth of experience and exposure to support your career goals
Your responsibilities will include
- Providing a consistently high quality of customer service to both external and internal customers.
- Investigate queries received from both external customers and internal teams appropriately and within the agreed SLA.
- Assisting in the effective administration of Savings & Investment accounts (including mail sorting, interest adjustments, manual payments, etc).
- Acting as an escalation point for savings related issues and work closely with other areas of the business, sharing knowledge and working in partnership on specific activities as defined by the Savings Customer Support Manager and Savings Operations Manager.
- Supporting activities to drive efficiencies and process enhancements across Group Savings Servicing & Branch network to improve the Customer Journey.
- Supporting on key Savings related live issues participating in root cause, corrective action planning and tracking.
- Undertaking quality checking and recording of results to provide a full audit trial to evidence controls are effective.
In return for your commitment:
We offer a base salary dependent on experience of between £26,000-£28,000 and a competitive benefits package including:
- Discretionary annual bonus opportunity of up to 12.5%
- 28 days annual leave plus bank holidays
- Contributory pension (8% employer 5% employee)
- Life Assurance (4x salary) plus Group Income Protection
- Access to Private Medical Insurance and Medical Cash Plan
- Maternity & Adoption Leave - Occupational Maternity/Adoption Pay provided at 100% of salary for the first 26 weeks.
- Paternity Leave - 8 weeks of paid leave to be taken within 12 months of birth or adoption.
- Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme.
Could you be the one?:
We are looking for talented individuals who have the experience and knowledge set out below:
- Experience working within a Financial Services business is essential.
- Advanced skills in respect of communication and delivering a high level of customer service are essential.
- Intermediate skills of Microsoft Word & Excel is essential.
- Experience identifying and supporting vulnerable customers is desirable.
We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.
What to do next:
Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.
- OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applic
-
Operations Management Specialist
3 weeks ago
Chatham, Kent, United Kingdom Team Ward Full timeJob Description:The National Operations Centre Manager Lead will play a vital role in maintaining the high standards of our National Operations Centre. This role requires a skilled leader who can effectively manage staff, oversee operations, and drive business growth.Main Responsibilities:Operational management and leadership of the National Operations...
-
Kitchen Operations Specialist
2 months ago
Chatham, Kent, United Kingdom beBee Professionals Full time £24,000 - £28,000beBee Professionals is seeking a talented Kitchen Operations Specialist to join our kitchen team. As a key member of our culinary team, you will be responsible for managing a specific section of the kitchen, ensuring that high culinary standards are met consistently.Responsibilities:Oversee the preparation and presentation of dishes in your assigned...
-
Product Operations Officer
6 months ago
Chatham, United Kingdom OSB Group Full timeAbout the team: The Mortgage Product and Proposition team designs and launches all the mortgages products offered by the Group. Having a reputation for excellence, this is an ideal role for someone looking to take a step into a specialist team where individuals can take on responsibility and have an opportunity to stand out. About Us: The OSB Group is a...
-
Product Operations Officer
7 months ago
Chatham, United Kingdom OSB Group Full timeAbout the team: The Mortgage Product and Proposition team designs and launches all the mortgages products offered by the Group. Having a reputation for excellence, this is an ideal role for someone looking to take a step into a specialist team where individuals can take on responsibility and have an opportunity to stand out. About Us: The OSB Group is a...
-
Warehouse Operations Specialist
2 months ago
Chatham, Kent, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a skilled Warehouse Operations Specialist to join our logistics team in the UK. The role involves handling goods, preparing orders, and ensuring the warehouse runs efficiently.Key Responsibilities:Loading and unloading goods for storage and distribution.Picking, packing, and preparing orders for dispatch.Maintaining inventory accuracy by...
-
Kitchen Operations Specialist
2 months ago
Chatham, Kent, United Kingdom beBee Professionals Full time £24,000 - £28,000We are seeking a highly skilled Kitchen Operations Specialist to manage a specific section of our kitchen, ensuring high culinary standards are met consistently.Key Responsibilities:Oversee the preparation and presentation of dishes in your assigned section.Ensure the quality and consistency of dishes served.Assist in menu development and the creation of...
-
Elis Operations Specialist
9 hours ago
Chatham, Kent, United Kingdom Elis Full timeWe are looking for an exceptional Operations Specialist to join our team at Elis, a leading provider of circular services. As a key member of our operations team, you will play a critical role in ensuring the smooth running of our facilities and equipment.Your strong technical skills and experience in mechanical or electrical engineering will enable you to...
-
Facilities Management Specialist
1 month ago
Chatham, Kent, United Kingdom OSB Group Full timeCompany OverviewThe OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. Our unique...
-
Product Operations Officer
7 months ago
Chatham, United Kingdom OSB Group Full timeAbout the team: The Mortgage Product and Proposition team designs and launches all the mortgages products offered by the Group. Having a reputation for excellence, this is an ideal role for someone looking to take a step into a specialist team where individuals can take on responsibility and have an opportunity to stand out. About Us: The OSB Group is a...
-
Ecommerce Operations Specialist
3 days ago
Chatham, Kent, United Kingdom CV Screen Ltd Full timeJob Description:Ecommerce ExecutiveWe are looking for an experienced Ecommerce Operations Specialist to manage our Shopify store, develop ecommerce strategies, and oversee campaigns. If you have a strong background in ecommerce, SEO, and PPC, and experience with Amazon Seller Central, this could be the perfect role for you.Your responsibilities will include...
-
Marketing Operations Specialist
7 days ago
Chatham, Kent, United Kingdom Technical Placements Full timeA great opportunity has arisen for a skilled Marketing Operations Specialist to join Technical Placements in Chatham, Kent.This role is responsible for developing and delivering effective marketing communications activities that drive growth and position the company for success.As a key member of our team, you will work closely with colleagues to clearly...
-
Technical Leadership Specialist
7 days ago
Chatham, Kent, United Kingdom Intec Select Full timeWe are seeking a Technical Leadership Specialist to help build scalable architectures for our cloud-native applications across Savings/Lending. As a key member of our team, you will lead the development and implementation of modern cloud foundations and data platforms. Your responsibilities will include:Leading the development and implementation of a modern...
-
Delivery Operations Specialist
2 months ago
Chatham, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000As a Delivery Operations Specialist with beBee Professionals, you will play a crucial role in ensuring the timely and safe delivery of goods to customers in the UK. You will be responsible for driving and delivering goods, loading and unloading items, and maintaining delivery vehicles.Key Responsibilities:Drive and deliver goods to customers, adhering to...
-
Senior Financial Support Specialist
6 months ago
Chatham, United Kingdom OSB Group Full timeAbout the team: The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations. About...
-
Group Head of Business Services and Third Party
19 hours ago
Chatham, United Kingdom OSB Group Full timeAbout the team: The **Group Head of **Business Services and Third Party Contingency** is a newly created position where you will report directly to the Chief Controls Officer. You will be working in a high-profile environment across various areas of the business and with a number of critical third parties with regular engagement with the business 2nd line...
-
Expansion and Engagement Specialist
7 days ago
Chatham, Kent, United Kingdom beBee Professionals Full time £35,000 - £55,000About the Role:The Expansion and Engagement Specialist at beBee Professionals will play a crucial role in driving business growth through strategic client engagement and innovative sales strategies. This individual will be responsible for identifying new market opportunities, developing and executing business plans, and maintaining strong relationships with...
-
Senior Electrical Systems Specialist
2 weeks ago
Chatham, Kent, United Kingdom UK Power Networks (Operations) Ltd Full time**About the Role**We are seeking an experienced Operational Engineer - SAP to join our Chatham office. As an essential member of our team, you will be responsible for delivering high-profile projects in the energy sector.The successful candidate will have a strong background in electrical engineering and experience working with SAP systems. You will be...
-
Project Documentation Specialist
1 week ago
Chatham, Kent, United Kingdom Faithdean Plc Full timeJob DescriptionFaithdean Plc seeks an Administrative Assistant - Document Control to join our team at our Head Office based in Lordswood, Chatham. This role involves assisting the Lead Document Controller and the project team in a fast-paced environment with large amounts of information to process and distribute efficiently.About the CompanyFaithdean Plc is...
-
Operations Manager
1 week ago
Chatham, Kent, United Kingdom Compass Group UK & Ireland Full timeJob OverviewWe are seeking an experienced and skilled Operations Manager to join our team at Compass Group UK & Ireland. This is a fantastic opportunity for a motivated and driven individual to take on a key leadership role in the management of our contract catering services.Key ResponsibilitiesTo assist with the overall efficient and effective management of...
-
Training & Competence Consultant
7 months ago
Chatham, United Kingdom OSB Group Full timeAbout the team: Are you passionate about empowering others and developing individual, team and company growth? Our dynamic People Development team are seeking an experienced **Training & Competence Consultant**, to join them in either our Chatham or Wolverhampton sites. We are seeking a strong communicator who excels as a coach, with the ability to enhance...