Customer Inspector Supervisor

3 months ago

Yeovil, United Kingdom Wessex Water Full time

Joining a busy department and reporting to the West Distribution Manager, this role will require you to lead a divisional team of Customer Inspectors covering the Yeovil, Taunton, Bridgwater and Minehead areas, and managing all aspects of the team including performance, absence, progression, and training.

**What you'll do**:
A significant part of this role is to ensure our customer expectations are met or exceeded, empowering the Customer Inspector team to deliver outstanding service, and managing any dissatisfied customers while operating within our policies and procedures.

You will also:

- work with the wider Supervisor team, regularly reviewing performance trends and highlighting improvements or solutions to avoid compliance failures
- maintain excellent working relationships and endorse collaboration across the business to allow the efficient transition of work between departments, which includes customers' direct contact with the business
- ensure the team works within health and safety requirements, promoting wellbeing and company values
- largely work from our Yeovil depot, as part of our West Distribution team, however regular site visits with the team or to meet customers are required.

**What you'll need**:
You should be confident managing your own workload and communicating with multiple stakeholders across the business, while also having a proactive approach to leading a team.

In addition, you will have:

- demonstrable experience delivering a high level of customer service, acting as a customer liaison and a proven record of managing customer complaints
- a clear understanding of both household and non-household incidents, including regulations, legal and insurance processes and procedures
- knowledge of performance commitments, with a particular focus on C-MeX and D-MeX, and how the Customer Inspector team impacts and influences these
- a background in the water industry, or similar, including a basic understanding of streetwork requirements, internal pipework, and repair and maintenance techniques
- a clean UK driving license.

**What you'll receive**:

- Total pension contributions up to 20%.
- Career progression and professional development opportunities.
- 25 days' holiday rising to 28 with length of service.
- The opportunity to buy up to ten days' holiday and sell up to five every year.
- A healthcare package that allows you to claim back healthcare costs.
- Life assurance of up to eight times your salary.
- A new electric car in exchange for part of your gross salary.
- Cashback and discounts from more than 3,000 retailers.
- One paid volunteering day each year.
- Enhanced family leave and pay arrangements.
- An interactive health and wellbeing platform.
- Support from mental health first aiders.
- A £1,000 referral fee if you recommend someone to work for us.

**Who we are**:
We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.

The work we do goes beyond providing an essential public service. We also aim to have a positive impact on the communities we serve and the natural environment.

Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.

We also continue to promote diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

This is an exciting opportunity to join us and if you would like to be part of our journey, we would love to hear from you. Please do not hesitate to let us know about any additional support you may need.

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