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Receptionist

4 weeks ago

Isle of Man, United Kingdom Jacksons Full time

**Isle of Man**:
**Job listing date**: 9th Feb 2023

**Job closing date**: 9th March 2023

**Reporting To**

Head of Business

**Main Purpose of Job**

To act as receptionist and telephonist, providing a warm, friendly and efficient greeting.

To direct customer enquiries promptly and efficiently.

To provide a courteous, friendly and efficient service to all customers.

**Detailed Responsibilities**
- To ensure all customers, internal and external are dealt with promptly and courteously.
- To ensure that the work area is kept to a high standard of cleanliness.
- To maintain the customer waiting areas, coffee and other facilities in a clean neat and tidy manner.
- To maintain good relationships with all suppliers.
- To maintain good working relationships with colleagues in other departments.
- To organise the distribution and franking of outgoing mail.
- To organise and distribute incoming post in a prompt and efficient manner.
- To attend to customers who are waiting for another member of staff and notify the appropriate member of staff if that waiting time is excessive.
- To provide administrative cover and support as required.
- To be available attend training courses when required.
- To maintain acceptable standards of dress.

Any additional duties requested by your manager.

There should be no requirement for heaving lifting, however if there is a risk you must inform your manager.

This Job Description indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list. The Company reserves the right to amend this Job Description from time to time, according to changing business needs. Any changes will be discussed with you and confirmed in writing.

**Skills - Receptionist**

**Customer Service Skills**
- Meeting and greeting customers
- Empathising with customers
- Qualifying and listening
- Adapting to customer demands
- Effectively using the telephone

**Organisational Skills**
- Maintaining a safe working area
- Working quickly and accurately
- Retaining and recalling information
- Recording information accurately
- Clear handwriting
- Maintaining records
- Attention to detail
- Being logical and systematic
- Planning ahead

**Interpersonal and Team Skills**
- Developing customer relationships
- Willing to take responsibility for colleagues
- Working as a team member
- Good communicator
- Liaising effectively with other departments
- Assertive
- Confident telephone manner

**Personal Qualities**
- Willing to take personal responsibility
- Energetic and enthusiastic
- Self-confidence
- Self-motivated
- Committed
- Flexible approach
- Professional appearance and manner
- Positive attitude
- Working well under pressure
- Working without close supervision

**Experience**
- Customer handling skills experience

**Knowledge**
- Basic computer system knowledge

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