Airline Customer Care Adviser

4 months ago

London, United Kingdom ITA Full time

**Job Title**: Customer Care Adviser - Japanese
**Salary**: £26,000
**Location**: Konecta UK - Canary Wharf, London
**Hours**: 40 paid hours per week.
**Shifts**: Monday - Friday (8 hour shifts) Anytime between 12:00am -09:00am

Main Purpose of Role
We are looking for an Airline Customer Care Adviser who is energetic, has great attention to detail
and passionate about helping customers, to join our dynamic team and represent a strong global
airline brand.
As an Airline Customer Care Adviser, you will have a vitally important role - booking and changing
flights for customers and handling baggage, claims and other enquires as well as helping customers
who have missed a flight or whose flight has been cancelled.
customer queries.
If you are flexible, have a positive attitude, great attention to detail and experience with Amadeus
GDS, you are probably the one we are looking for

Skills Requirements
- Proven Amadeus GDS experience
- Airline or travel experience
- Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail
- An effective team player with a “can-do” attitude
- Passionate about providing great customer care with a friendly personality
- A confident and professional telephone manner
- Self-motivated, proactive and able to work on your own initiative
- Managing your own workload and time, whilst developing effective and supportive

relationships with colleagues and customers

What are we looking to achieve?
- Help customers and solve their problems in an accurate and efficient manner
- and professional service
- Provide a complete airline customer service which includes changes, cancellations, lost baggage,
- complaints, claims and other queries
- High degree of accuracy and skill in using systems and entering data including Amadeus GDS and
- Salesforce
- Develop and improve processes and ways of working
- Troubleshooting with customers
- Other administrative tasks
- Contribute to our positive team spirit and work environment

Who are Konecta UK?
Leading the way in Customer Interaction & process management Konecta are an international
outsourced customer service provider with 100,000 staff internationally and 112 sites globally. Our
clients employ us to communicate with their customers in the most effective ways - this can be on

Why work for us?
- Konecta has a fun and sociable team environment working culture
- Pension Scheme with Standard Life
- Aviva Life Insurance
- Eye test vouchers and discounts
- Discounted corporate gym membership
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of £500
- Apprenticeship qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards
- Cycle to work scheme
- Tech scheme

Position in Organisation
The Airline Customer Care Adviser will report directly into the Team Manager and will have various support from colleagues nearby which will always be on hand.
Operational Days and Hours
With given notice, Konecta reserves the right to change your working hours. Please note that whilst
you will be supporting the Airline Customer Services Team, whose opening hours are Monday to
Friday 7am to 6pm, your Konecta contracted hours will be 6.00am - 10.00pm Monday to Sunday.
You may be required to cover evenings and weekends when required by the business.

Database & Systems Training
We require that you have previous experience of Amadeus GDS and are up to date and able to use it
fully. Full training will be given by Konecta (but only Amadeus refresher training as you are an
experienced user) and will include on-going training throughout your employment as and when
required. You will also receive a full company induction that will include many areas such as GDPR
the Konecta Quality Management System and all other systems and soft skills training.

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