Customer Services Officer, Lhr

2 days ago


London, United Kingdom Malaysia Airline Full time

**Job Title**:

- Customer Services Officer, LHR

**Reports To**:

- Station Head, LHR

**Role Purpose**:

- CSO is responsible and accountable to support and assist SCSO and ASH to supervise and monitor the overall ground operations at respective station to ensure Malaysia Airlines operates in a safe, secured and in full compliance with all regulatory requirements, company policies and SOPs. CSO is also responsible to assist SCSO and SH to ensure consistent service delivery in accordance to company’s set service standards and meet or exceed the company’s KPIs related to On-Time Performance (OTP), Mishandle Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets.

**Key Accountability**:

- To support SH for the airlines overall ground operations at the airport.
- To support SH to ensure the airlines ground operations are in full compliance to all safety, security, regulatory requirement and all airlines policies, procedures and operating manual.
- To undertake an oversight function on all outsourced functions perform by appointed GSP and vendors.
- To support SH to ensure delivery of all airlines product and services at all ground customer touch points consistently meet and exceed the service quality target set.
- To support SH for all other aspects of the airport operations such as Documentation, Record Keeping, Training, Manpower, GSP Performance, GSP Contract and SLA, Customer Service, Risk Management, Operations, Disruption, Crisis, Stakeholders Engagement and Communication, Financial, Reporting and other relevant functions.
- CSO shall directly report, administratively and functionally, to SCSO and Station Head, LHR

**Qualification & Experience**:

- Degree or Diploma in any field or
- High School Certificate or equivalent with at least 1 years of working experience in any relevant field or
- Must have at least 5 years of relevant working experience and exhibit sufficient knowledge, experience and capability to carry out the functions and responsibility of a CSO.

**Skills & Knowledge**:

- Strong analytical skills, business acumen and problem-solving capabilities
- A team player with excellent interpersonal, communication and influencing skills
- Calm and patience approach to irate passengers and to remain calm under pressure
- Ability to work under pressure on last minute reservations & ticketing issues



  • London, United Kingdom Malaysia Airlines Full time

    **Reports To**: Station Head, LHR **Role Purpose**: CSO is responsible and accountable to support and assist SCSO and ASH to supervise and monitor the overall ground operations at respective station to ensure Malaysia Airlines operates in a safe, secured and in full compliance with all regulatory requirements, company policies and SOPs. CSO is also...


  • London, Greater London, United Kingdom LHR Full time

    Established in the heart of London, LHR is a leading hospitality company that prides itself on delivering exceptional experiences to its clients. Our team of dedicated professionals works tirelessly to ensure that every event is nothing short of legendary.About the Role:We are seeking an experienced Sales and Events Professional to join our dynamic team. As...


  • London, United Kingdom Malaysia Airline Full time

    **Job Title**: Reservation & Ticketing Agent **Reports To**: Station Head, LHR **Role Purpose**: The Reservation & Ticketing Agent is a vital role to provide passengers support at the Heathrow airport with reservations/ticketing issuance and first point of call for all flights disruptions. **Key Accountability**: - Provide a professional, efficient and...


  • London, United Kingdom American Airlines Full time

    Location: London Heathrow Apt (LHR-TRML) Requisition ID: 62437 Please make sure that you have the legal right to work and live in the U.K. The possession of an U.S. or E.U. passport does not qualify for a work permit in the U.K. **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines...


  • London, Greater London, United Kingdom LHR Full time

    We are seeking a highly skilled Conference Sales Strategist to join our team at LHR in East London.About the Role:Develop a strategic sales plan to drive new business and retention of existing accounts for our venue.Raise the profile of LHR with existing and new clients through effective partnership with our Sales teams.The successful candidate will have...


  • London, Greater London, United Kingdom LHR Full time

    At LHR, we are seeking a highly skilled Air Conditioning Technical Manager to lead our technical design, planning, and delivery of infrastructure services on various developments. The successful candidate will manage the scope of works, reporting directly to the Head of Technical.Key Responsibilities:A proactive management style with the ability to...


  • London, Greater London, United Kingdom LHR Full time

    Job SummaryWe are seeking an experienced Head Chef or Senior Sous Chef to take charge of our catering operations at LHR. The ideal candidate will have a proven track record in managing large-scale banqueting events and developing innovative culinary concepts.In this role, you will oversee a team of chefs, train them to deliver exceptional results, and...


  • London, Greater London, United Kingdom LHR Full time

    About the Role:LHR is seeking a highly experienced Digital Programme Manager to lead the delivery of digital products. The ideal candidate will have strong delivery management skills and experience working on large transformation services.Key Responsibilities:Lead the delivery of the Report It digital programme, focusing on digital and innovation...


  • London, Greater London, United Kingdom LHR Full time

    Job DescriptionAs a Digital Transformation Manager with LHR, you will be responsible for delivering digital and innovation elements of the Report It digital programme. This includes working with multi-disciplinary product mission teams to manage resourcing, team culture, cadence, and ensuring a research/service design/data analysis pipeline.We are seeking an...


  • London, United Kingdom American Airlines Full time

    Location: London Heathrow Apt (LHR-TRML) Requisition ID: 63106 In addition, please note that the role is part-time extended, i.e., 30 hours per week. **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best...


  • London, United Kingdom American Airlines Full time

    Location: London Heathrow Apt (LHR-TRML) Requisition ID: 53191 **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with...


  • London, United Kingdom American Airlines Full time

    Location: London Heathrow Apt (LHR-TRML) Requisition ID: 63106 **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with...


  • London, Greater London, United Kingdom LHR Full time

    We are looking for an experienced Events Business Development Manager to join our team at LHR in East London.About the Job:Manage the Conference + Event proposal procedure with venue clients to ensure commercially sound, competitive and profitable financial deals for the benefit of the business and venue alike.Support the Head of Events and Sales and Event...


  • London, United Kingdom Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** This role is responsible for serving and processing all Air Canada Cargo Dangerous Goods shipments and...


  • London, United Kingdom American Airlines Full time

    Location: London Heathrow Apt (LHR-TRML) Requisition ID: 71439 In addition, note that the possession of a U.S. passport does NOT qualify for such work permit. **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become...


  • London, United Kingdom First Choice Staff Full time

    The Role We are looking for a dynamic, motivated and capable individual to work in our 24/7 Clearance Team based at LHR. The majority of the job will entail setting up and processing Customs Clearances for selected customers. Person Specification Excellent verbal and written communication skills and experience of building productive relationships with a...


  • London, United Kingdom American Airlines Full time

    Location: London Heathrow Apt (LHR-TRML) Requisition ID: 62029 Please make sure that you have the legal right to work and live in the U.K. The possession of an U.S. or E.U. passport does not qualify for a work permit in the U.K. **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines...


  • London, United Kingdom Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. **Role...


  • London, United Kingdom American Airlines Full time

    Location: London Heathrow Apt (LHR-TRML) Requisition ID: 71202 Please make sure that you have the legal right to work and live in the U.K. The possession of an U.S. or E.U. passport does not qualify for a work permit in the U.K. 30 weekly hours; working a 5 and 2 fixed roster **Intro**: Are you ready to explore a world of possibilities, both at work and...


  • London, United Kingdom American Airlines Full time

    Location: London Heathrow Apt Cargo (LHR-CRGO) Requisition ID: 72596 Please note that the possession of a US passport does not qualify for the work permit. **Intro**: Are you ready to explore a world of possibilities, both at work and during** **your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become...