Apprentice Receptionist at Market Rasen Surgery

3 weeks ago


Market Rasen, United Kingdom Grimsby Institute Apprenticeships Full time

**Working week**
Shift pattern tbc - Operating hours Mon-Fri 8am-6.30pm

Total hours per week: 30

**What will the apprentice be doing?**
The duties and responsibilities to be undertaken by members of the practice team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels. The apprentice receptionist will be required to undertake the Customer Service Level 2 in conjunction with Grimsby Institute.
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professionalProcessing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Making appointments to see doctors, practice nurses, health visitors or midwife
- Entering repeat prescriptions onto the computer, printing out and ensuring that these are presented to the doctor for signing
- Explaining practice procedures
- Receiving and recording requests for home visits and notifying the doctors appropriately
- Initiating contact with and responding to requests from patients, other teammembers and associated healthcare agencies and providers
- Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter
- Ensuring all new patients and temporary residents have correctly completed registration forms before seeing the doctor
- Receive specimens/samples ensuring that sufficient patient identification details are entered on the appropriate form to aid identification.
- Ensuring that any unresolved, outstanding matters are passed on to incoming colleagues
- Ensuring that the office is tidy for incoming colleagues
- Restoring telephone services to normal daytime use, when required. File letters and results.
- Attend ancillary and other staff meetings and training courses as required.
- Assist the Reception Manager in contacting patients who fall into the various “Target” areas.
- New patient registrations.
- Data entry work including READ-coding
- Completing any tasks that are sent through system one. - Communicating with patients eg: New baby letters, and bereavement letters.

**What training will the apprentice take and what qualification will the apprentice get at the end?**
Level 2 Customer Service Practitioner Standard
A bespoke programme of technical and vocational learning
Functional skills in Maths and English *if applicable

**What is the expected career progression after this apprenticeship?**
Possible permanent contract upon successful completion of the Apprenticeship and further enhanced industry-based training.

**Requirements and prospects**
**Desired skills and personal qualities**
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

**Qualifications**
GCSE or equivalent Maths and English (Grade 3/ D) Essential

**Things to consider**

**About the employer**
Market Rasen Surgery provides primary medical services to the population of Market Rasen and surrounding areas. This covers approximately 10500 patients. The practice provides a full range of medical and clinical services and is a training practice for those doctors wishing to become general practitioners.

**Job Types**: Full-time, Apprenticeship

**Salary**: £7,503.60 per year

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Apprentice Receptionist (MRS)


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