Reception Team Leader

3 weeks ago

Market Rasen, United Kingdom Market Rasen Surgery Full time

**MARKET RASEN SURGERY**

**JOB TITLE: RECEPTION TEAM LEADER**

**REPORTS TO: PRACTICE MANAGER**

**Job summary**:
Responsible for the day to day supervision and management of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the practice manager as necessary.

**Job responsibilities**:

- Induction and training of all new staff to agreed standards.
- Ensure adequate staffing levels, approving annual and other leave and organises bank holiday rotas in line with agreed policy.
- Ensure adequate reception and associated facilities for practice, CCG and other in
- house providers associated with the practice.
- Manage the various appointments, visit and other books in line with agreed policies.
- Deal with more complex enquiries from patients and deputise for practice manager as practice complaints officer
- Continually assess and evaluate systems recommending changes and improvements to the practice manager as appropriate.
- Undertake normal receptionist duties in accordance with the Receptionist Job

Description.
- Annual appraisal of receptionist
- Maintenance of the reception standard operating procedures
- Fire marshall including weekly testing of alarms and fault reporting
- Ordering supplies and completing weekly returns for hearing aid batteries.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating

to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Equality and diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/professional development**:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

**Quality**:
The post-holder will strive to maintain quality within the practice, and will:

- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources

**Communication**:
The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise people’s needs for alternative methods of communication and respond accordingly

**Contribution to the implementation of services**:
The post-holder will:

- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate

1st March 2023

**Job Types**: Part-time, Permanent
Part-time hours: 30 per week

**Salary**: £11.66-£11.67 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Market Rasen, LN8 3BP: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 18/03/2023

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