Customer Service Representative
7 months ago
Join Our Team as a Customer Service Advisor at Flamingo Fabrics
Are you a quick learner with exceptional organizational skills? Do you thrive in a fast-paced environment and have efficient time management abilities? If so, we have the perfect opportunity for you to shine as a Customer Service Advisor at Flamingo Fabrics, a leading fabric retailer. Join our small, friendly team and contribute to our mission of providing outstanding customer experiences.
- Position: Customer Service Advisor**
- Location: Unit 3 Taygate Trading Estate, Coldside Road, Dundee, DD3 8DF**
- Working Hours: 9:00 AM - 3:00 PM, Monday to Friday (flexibility available)**
- Salary: Competitive pay based on experience**
About Flamingo Fabrics:
At Flamingo Fabrics, we are passionate about delivering top-quality fabrics to our customers. Our team takes pride in offering excellent customer service, and we're looking for a motivated individual to help us maintain our reputation. As a Customer Service Advisor, you'll play a crucial role in ensuring customer satisfaction through effective communication and support.
**Responsibilities**:
- Assist customers with inquiries regarding products, orders, and general information.
- Generate and send invoices to customers accurately and promptly.
- Create shipping labels for orders, ensuring accurate and efficient processing.
- Perform general office tasks to support daily operations.
- Occasionally serve in-store customers, providing a warm and welcoming environment.
- Collaborate with team members to address customer concerns and find effective solutions.
**Qualities and Skills**:
- Strong ability to learn quickly and adapt to new tasks and challenges.
- Exceptional organizational skills to manage customer inquiries and tasks efficiently.
- Thrives in a fast-paced environment and maintains composure under pressure.
- Demonstrates efficient time management to handle multiple tasks simultaneously.
- Excellent communication skills, both written and verbal.
- Enthusiastic about providing outstanding customer service.
- Previous experience is not essential; full training will be provided.
**Why Join Flamingo Fabrics**:
- Join a small, friendly team that values collaboration and teamwork.
- Opportunity to develop new skills and receive comprehensive training.
- Contribute to a positive customer experience and make a difference.
- Competitive pay based on experience and skills.
Flamingo Fabrics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
**Salary**: £10.00-£12.00 per hour
Expected hours: 30 per week
**Benefits**:
- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Dundee: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
Work Location: In person
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