Receptionist
5 months ago
**Post**: Receptionist Responsible to: The General Practitioners in Partnership Under Supervision of: Reception Team Leader/Operations Manager Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Duties may be varied from time to time dependent on current and evolving practice workload and staffing levels. Job Responsibilities Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments asking patients to confirm their address when they make an appointment and take appropriate action when informed of any change of address.
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Registration of new patients and temporary patients following practice policy. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits onto the duty doctor telephone list and when necessary contact the duty doctor with any late requests. Action repeat prescription requests in accordance with Practice guidelines and ensure that they are ready for collection or sent electronically to the pharmacy within 48 hours. Advise patients of relevant charges for private services, accept payment and issue receipts for same. Keep adequate records of petty cash transactions.
Enter patient information on to the computer as required. Update name, address and telephone number changes promptly. Sort and distribute mail as per protocol. Photocopy as requested.
Retrieve and re-file paper medical records as required. Ensure all patient correspondence, reports, results etc are scanned and filed promptly and in the correct medical record as required. Maintain supplies of stationery available in reception area, purchase stamps and post mail. Make drinks for the doctors and other staff and participate in washing up rota.
Leave working area tidy and ready for incoming colleagues. Handover/leave information regarding unsolved or urgent problems. Log off the computer at the end of each shift. Open up the premises at the start of the day, de-activate the alarm and make all necessary preparations to receive patients including restoring the telephone service, as required.
When last to leave at the end of the day, ensure that the building is totally secured, the out of hours telephone message is on, internal lights are off and the alarm is activated. Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager. Health & safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control Policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and keeping them free from hazards. Actively reporting health and safety hazards and infection hazards immediately when recognised.
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role. Reporting potential risks identified. Demonstrate due regard for safeguarding and promoting the welfare of children. Production of performance and quality information To ensure that documentation (electronic and paper-based) exists to support performance standards across the full range of performance-based activity QOF, Enhanced Services etc.
To assist in the production of information for clinical audit. To undertake ad-hoc work related to the performance of the practice under the guidance of the Practice Manager. Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their cir
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