Customer Service Administrator
3 days ago
**Do you want to work for a company making a real difference and can offer YOU career progression?**
NHS Professionals are currently looking for a Customer Service Administrator to join our team based at Southampton General Hospital.
The role has become available following an internal promotion.
**You will work a mixture of either 08:00 - 16:00 and 10:00 - 18:00 Monday to Friday**
The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with the bank staff communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a “customer obsessed” organisation.
**About you**:
**Customer service experience in an environment where delighting the customer is the core focus would be advantageous**
- Ability to deal with high volume internal and external customer enquiries and conflicting priorities
- Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a variety of customers
- Ability to work on own initiative, within defined parameters, to manage time and workload effectively
- Ability to work under pressure
- Awareness and curiosity of problems, taking them back to the route cause for service improvements
- Exceptional attention to detail
- Resourceful and solution focused
- Flexible approach to changing business needs
**About Us**
In return for your commitment, we will offer you some fantastic benefits:
- **Generous annual leave allowance** - 27 days per year, plus bank holidays
- **A commitment to talent management & development**:
- **Star of the Month**:
- Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
- **Pension** - We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
- **Life Assurance**:
- **Group Income Protection**:
- **Wellbeing Programme**:
- **Employee Assistance Programme**:
- **Employee Engagement & discounts platform**:
- **Eligible for a Bluelight Discount Card**
**Our Commitment to You**:
The **Compelling Employee Journey** is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel **empowered, engaged and excel** in what you do.
Throughout your employment you will have access to our **Institute of Learning (IoL)** our blended learning platform providing with you with a wide range of blended learning solutions to personalise your **Compelling Employee Journey,** helping and supporting you to be the best you can be through learning, development and personal growth.
**About Us**:
NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.
We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.
**Salary**: £20,000.00 per year
**Benefits**:
- Additional leave
- Company pension
- Employee discount
- Life insurance
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Quarterly bonus
Ability to commute/relocate:
- Southampton, SO16 6YD: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (required)
Work Location: One location
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