Customer Service Administrator

3 months ago

Southampton, United Kingdom Eriks Full time

**Job title:  Customer Service Administrator**

**Job Location: Southampton**

**ABOUT US -**

Hi, we’re ERIKS - a leading Specialised Industrial Service Provider.

We offer a wide range of innovative and high-quality mechanical engineering components and logistics services from our over 200 locations across the UK & Ireland. We provide our customers with the parts and products they need, sometimes partnering with them in their own locations as a seamless extension of their own team.

Our mission is to make our customer’s industry work better.

We know and understand that our people are critical to our success, providing our customers with specialist knowledge and world-class service.

Which is where you come in

**ABOUT YOU -**

You’re driven by the thought of delivering customer service excellence with ERIKS key customers, working in one of our Service Centres. You enjoy building relationships and are excited about the opportunity to play a part in both servicing our existing customers and growing our business with new customers.

**ABOUT THE ROLE -**

In this role you will be the first point of contact for ERIKS customers when enquiring about our products and services.

At ERIKS, every day is different, from the nature of the products on offer, to the industry our customers are from.

You'll be adaptable, a problem solver, and want to work in a fast-paced, dynamic environment.

**Key Responsibilities**
- Initiating, developing, and maintaining customer relationships.
- Establishing customer requirements.
- Preparing, submitting, and following up customer quotations.
- Order processing.
- Providing basic levels of technical support on the products/services available from ERIKS (Full training provided).
- Introducing customers to new products/services.
- Providing market leading levels of customer service

**Experience/ skills required**
- Strong written and verbal communication skills
- Positive 'can-do' attitude
- Ability to communicate effectively at all levels
- Administrative Skills - Confident and able to work with Microsoft packages such as outlook and excel
- Knowledge of a similar industry is preferable but **not** essential

**Why ERIKS?**

By joining ERIKS, you’ll be part of something special.

Being part of something special means more than just the work you do. It's the great people you work with, the support you receive from your managers, and the specialism that is at the core of everything we do at ERIKS.

Whether it’s development that is built around you and your career goals or the opportunity to be part of something much bigger than the team you join, it’s all here for you at ERIKS.

**What are you waiting for? We can’t do it without you**

**Your offer**:
**And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including**:

- 25 days plus bank holidays annual holiday entitlement
- Contributory Pension Scheme
- Bike to Work Scheme
- Life Assurance
- Employee Assistance Programme including

Life, Money and Well-being support

Unlimited Video GP Appointments

8 Mental Health Therapy sessions a year

2 Medical second opinion consultations per year
- Company Sick Pay
- Group Income Protection - after a period of sickness absence
- Long service recognition
- Free unlimited access to LinkedIn Learning
- Free ERIKS Branded workwear
- Free Eye tests

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Southampton: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales administration: 1 year (preferred)
- administration: 1 year (preferred)

Work Location: In person

Reference ID: R0010681

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