Customer Service Administrator

2 months ago

Southampton, United Kingdom Towergate Health & Protection Full time

**Customer Service Administrator - Southampton - ARDDC868742**

Do you have Customer Service and Administration experience?

We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete).

**What are we looking for in our Customer Service Administrators?**

You don’t need to have come from the Insurance sector though you will need to have previous experience working with customers or clients and you will love to provide a service that exceeds expectations, builds trusted relationships, and retains loyalty, the rest is all about you as a person:

- Most important is your enthusiasm and motivation, do you bring your best self to work every day and have the confidence to give our clients and customers the best possible experience?
- Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit, find ways to improve how we do things and take care to avoid errors
- As mentioned, administration experience would be beneficial, though if you have strong reading, writing MS computer skills and are super organised then we can teach you the rest
- Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry
- Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here
- Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it is also just the right way to be.

In return we will make sure you get all the training and development you need to progress with us, and you will be rewarded with all the great benefits of working for a market-leading, fast-growing company.

**What you’ll do as a Customer Service Administrator**
- This is a new and developing role, and the below is an overview and not an exhaustive list of responsibilities._

The role of Customer Service Administratoris interesting and varied, requiring confident people who, as their first point of contact, use their initiative to provide support to both our clients and providers to keep them updated and provide a market leading customer experience. This role is so much more than being on the phone all day, you will work with our client services specialists to support client / customer’s scheme renewal and assist with preparing information for our Employee Benefits Consultants. Previous administration experience would be an advantage as you will also learn to carry out a whole host of activities to co-ordinate the administration of schemes including renewal invitations, data preparation, working with insurers & following up.

You will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Gain CII or ACII qualifications to boost your knowledge and career prospects
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.

LI-NW1

LI-Hybrid

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Financial planning services
- Life insurance
- Referral programme
- Store discount
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Southampton, SO15 2BB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Will you now or in the future require sponsorship for employment visa status?

**Experience**:

- Administration: 1 year (required)
- Customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Southampton, SO15 2BB

Reference ID: ARDDC868742

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