Haemoglobinopathy Care Coordinator
3 weeks ago
KEY JOB RESPONSIBILITIES
Operational
**Under the guidance and supervision of the CNS**:
To provide a telephone or face-to-face triage service within an agreed scope of practice.
Signposting of queries as appropriate to the clinical, information or administrative teams.
Ensure prompt documentation of patient/carer contacts, on recognising that the key worker has personal accountability for entries to patient records made by others under their supervision so must be informed.
Using excellent communication skills, and appropriate tools and procedures, liaising as appropriate with the CNS when non-routine and refer complex decisions to the team for assessment and review.
To support the CNS in coordination of care for Haemoglobinopathy patients from referral throughout their treatment making every contact count.
To visit patients as in-patients or out-patients as directed by the CNS providing information and support as directed.
Support patients by helping to complete Patient Feedback forms, and developing Care Plans at pivotal points during their Haemoglobinopathy care pathway.
To provide a ‘touch point’ for patients to ensure two-way communication during treatment.
To provide guidance, contact and support for Haemoglobinopathy patients as they journey through our hospital(s).
To ensure all relevant patient appointments for nurse led services are notified in a timely manner providing an excellent patient experience providing required information.
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career
Specific duties / patient care
1 Contribute to the holistic needs assessment and the development of individual care plans under the direction of the Clinical Nurse Specialist.
Implement, monitor and review aspects of the care plan with the patient and carer, reporting any changes in the patient’s condition to the Clinical nurse Specialist.
Evaluate outcome of care delivery with the Clinical Nurse Specialist.
To review patients on the ward under the direction of the Clinical Nurse Specialist.
Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate.
To triage incoming calls into the service and provide initial triage to patients or carers contacting the service.
Take queries and assess the most suitable method of solution, liaising and discussing complex cases with the Haemoglobinopathy Clinical Nurse Specialists
Provide general telephone advice, signposting patients/carers to other sources of support as appropriate, such as other Healthcare Professionals, websites, written information etc.
Coordinate appointments or investigations for efficiency and patient experience.
Liaise with the MDT coordinator to ensure a seamless service for patients and smooth transition through the patients care journey.
To identify patient/carer general informational needs, accessing / signposting to the support services in the community.
Identify indication of need or changes in need through telephone contact and respond appropriately.
Support the Clinical Nurse Specialist in the coordination of care to facilitate safe and effective transition between services in order to provide seamless support for people.
Support the delivery of patient and carer advice and education.
Advise patients on individual self-care management support and education as necessary to non-complex patients, including how to self-assess.
Encourage and support healthy life style choices
To provide Level 1 psychological support to patients/carers, referring patients who require Level 2 support to the Clinical nurse Specialist.
Make scheduled catch up calls to patients to check on health and wellbeing and any emerging / ongoing needs and refer to Nurse Specialists if appropriate.
To coordinate the follow up investigations required as part of the patients treatment.
To maintain an accurate and validated Haemoglobinopathy data base(s) e.g. glucose tolerance test.
To develop and maintain a good professional relationship with patients and with the specialist Haemoglobinopathy team.
To facilitate access to health and well-being services and other support services.
To provide basic telephone advice and refer on or sign-post to other sources of support as per instruction.
Prepare relevant written patient related information.
Provide supported self-management through coaching around managing side effects of the disease or tre
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