Customer Advisor

7 months ago

Sheffield, United Kingdom Aviva Full time

Customer Advisor - Salary: 35hrs - £23,900 / 40hrs - £27,314

This is a great job for someone that has a passion for customer service & the desire to become a true systems expert, this could be the administrative role is for you

Our friendly team consists of 16 people who are all responsible for a range of demands, from effectively completing mid-term changes, running training sessions on our online portal, to onboarding policies.

Our standard full-time contracts are for 35 hours per week (with options for part time working).

However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40-hour contract which has an enhanced salary.
- Aviva operates a “smart-working” policy meaning that we spend approximately half of our time working in an office, and this role is based in Sheffield._

A bit about the job:
You will provide an effective, pro-active service to all customers, ensuring all policy details are updated and managed accurately within agreed service standards and agreements.

You will take ownership for your work, whilst problem solving to investigate and resolve often complex queries.

You will complete demands received from internal and external customers through a variety of channels, so you must be confident to communicate with relevant stakeholders across business areas.

Skills and experience we’re looking for:

- Strong knowledge in Excel essential, as you will be using v-looks ups when manipulating data files received.
- A strong desire to learn, and help problem solve in a fast-paced service environment.
- A true passion for doing the right thing for our customers.
- Excellent relationship management skills including internal and external stakeholder management.
- Be open minded to change & look for opportunities to streamline processes, whilst supporting your colleagues to do the same.

What you’ll get for this role:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary £23,900 / £27,314 (depending on location, skills, experience, and qualifications)
- Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our
- Aviva Communities
and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
- Take a look

to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:
We’re inclusive and

welcome everyone

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look

here

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