Senior Customer Service Advisor
7 days ago
If you are looking for a career in Customer Service, then this is the role for you. Coptrz are looking for a Customer Service Advisor based in our office in Leeds city centre. Coptrz mission is to revolutionise organisations using drone technology.
This is an opportunity for you to join a company that is on the Financial Times list of Fastest growing companies and has been awarded “Best Places to Work” for the second year running.
The customer service team covers all aspects of post-sale activity including accepting deliveries of our products and making sure stock is correctly controlled.
We are looking for a customer service advisor with B2B experience who has enjoyed working in a fast-paced small to medium enterprise. You’ll love a challenge in a performance driven organisation that’s determined to be the best in the world - no compromise.
You’ll have a passion for delighting customers, understand the concept of first-time resolution and be able to demonstrate exceptional problem-solving skills.
**What would your day to day look like?**
- Build strong relationships with our customers whilst providing a flawless customer experience
- Actively improve the customer journey through pro-active customer contact
- Anticipate any issues that may occur and act to reduce customer impact
- Take ownership of any problems that may occur including logging complaints and completing corrective actions
- Book in, pick and ship out stock ensuring 100% accuracy
- Promote the COPTRZ brand, request, review and respond to feedback
- Accurately input order information into our CRM displaying excellent attention to detail
You will be fully trained in all aspects of the role with the opportunity to complete our drone training courses and become a drone pilot
**What will you get in return?**
- A salary of up to £25K
- 26 holiday days plus 8 bank holidays
- Strong Vision, Mission, Values and, Leadership
- Amazing training and development opportunities for career progression
- Pension and Phantom Share scheme
- Westfield Health
- Perkbox membership
- Free drinks, breakfast, and snacks
We also invest heavily in your personal development, and you will have access to our holistic learning platform.
**Next steps**
If we think you would be a good fit, we will send you a link to a short assessment to complete.
**Job Types**: Full-time, Permanent
**Salary**: Up to £25,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 2 years (preferred)
Work Location: One location
Reference ID: COPTRZ Senior customer service advisor
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