Call Advisor

5 months ago


Norwich, United Kingdom Source-Group.uk Full time

Source Recruit is delighted to present an outstanding opportunity for a Call Advisor to join a prestigious NHS organisation in Norwich

**Main Duties**
- Answer operational calls: Respond to incoming calls efficiently and professionally.
- Provide accurate assistance: Offer relevant and clear information to callers using relevant software/triaging tools.
- Escalate appropriately: Transfer calls to other Service Providers, emergency services, or community organisations when required.
- Communicate effectively: Interact professionally with the public, healthcare professionals, and other relevant parties.
- Answer operational calls: Respond to incoming calls efficiently and professionally.
- Provide accurate assistance: Offer relevant and clear information to callers using relevant software/triaging tools.
- Escalate appropriately: Transfer calls to other Service Providers, emergency services, or community organisations when required.
- Communicate effectively: Interact professionally with the public, healthcare professionals, and other relevant parties.

**Experience**:

- Contact/call centre experience
- Ability to work under pressure in a stressful environment
- Ability to communicate clearly/concisely

**Working Hours**
- 37.5 Hours a week
- Pattern rota, including some weekends

**Contract Length**
- Initial 3-month contract, strong chance of extension

**Job Type**: Temporary contract
Contract length: 3 months

**Salary**: £12.00-£12.65 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Work Location: In person

Reference ID: SR833


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