Call Advisor
5 months ago
Source Recruit is delighted to present an outstanding opportunity for a Call Advisor to join a prestigious NHS organisation in Norwich
**Main Duties**
- Answer operational calls: Respond to incoming calls efficiently and professionally.
- Provide accurate assistance: Offer relevant and clear information to callers using relevant software/triaging tools.
- Escalate appropriately: Transfer calls to other Service Providers, emergency services, or community organisations when required.
- Communicate effectively: Interact professionally with the public, healthcare professionals, and other relevant parties.
- Answer operational calls: Respond to incoming calls efficiently and professionally.
- Provide accurate assistance: Offer relevant and clear information to callers using relevant software/triaging tools.
- Escalate appropriately: Transfer calls to other Service Providers, emergency services, or community organisations when required.
- Communicate effectively: Interact professionally with the public, healthcare professionals, and other relevant parties.
**Experience**:
- Contact/call centre experience
- Ability to work under pressure in a stressful environment
- Ability to communicate clearly/concisely
**Working Hours**
- 37.5 Hours a week
- Pattern rota, including some weekends
**Contract Length**
- Initial 3-month contract, strong chance of extension
**Job Type**: Temporary contract
Contract length: 3 months
**Salary**: £12.00-£12.65 per hour
**Benefits**:
- Company pension
- Free parking
- On-site parking
Work Location: In person
Reference ID: SR833
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