Contractor Care Manager

2 weeks ago


Camden, United Kingdom Mango Sales Limited Full time

**Role: Contractor Care Manager - Recruitment business**

**Based: Central London**

**Salary: £40.000 - 50,000 + Attractive Bonus scheme**

**Role**:
The Contractor Care Manager will sit within my recruitment Clients' Operations Department and will report to the Global Contract Operations Manager.

**Duties**:

- Act as the first point of contact for all "House Contractors" making regular check-in calls, troubleshooting problems, and take appropriate action.
- Developing relationships with contractors to extend their time with the business and ensure they want to stay working with my client long term.
- Liaising with the Finance & Compliance team to ensure all contractual paperwork pending is completed.
- Assisting with onboarding of new Contractors and liaising with contractors on a day-to-day basis, making sure everything is running smoothly.
- Dealing with all contractor queries such as payment dates and replying in a timely manner, seeking relevant information needed, to resolve any queries.
- They are developing processes within the department to enhance my client's brand/reputation in the market.
- Creating policies and guidelines on best practices for customer experience across the business and training internal staff on this.

**Requirements**:

- Minimum 2 years experience within contract recruitment in a contractor care/compliance/recruitment consultant role within a recruitment agency setting.
- Highly motivated, with good attention to detail.
- Ability to analyse notes and review work processes.
- Communicate well with all levels, with a confident telephone manner.
- An ability to handle difficult conversations, seek common ground and have a solution-orientated mindset.
- Strong IT skills - Microsoft Word, Excel, Outlook.

**Training**:

- Extensive theoretical and practical training from day one and on an ongoing basis.
- Working in an open plan office, closely with other members/departments. You'll have the opportunity to learn from others, and shadow/ask questions.
- Progression to develop within a given function within our global business.



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