Customer Service Advisor

3 weeks ago


SouthendonSea, United Kingdom Ventrica Full time

Join our mission to support our customers on their parenting journey, whoever they are, however they do it, we’re here for them

If you are a Customer Service expert searching for your next challenge, then look no further. We have an opportunity working within our dynamic team playing a crucial part in maintaining the highest standards of service, providing expert advice and support on behalf of Tommee Tippee.

At Ventrica, we are passionate about delivering exceptional customer experiences. The driving force behind our ability to provide such services are the dedicated individuals which make up our agile team of Customer Service Advisors. We’re searching for individuals who are passionate about what they do and dedicated to helping parents navigate the ups and downs of parenthood on behalf of our valued client Tommee Tippee.

**What you will be responsible for**:

- Being there for our customers to provide support and guidance when they need a helping hand
- Brand ambassador for Tommee Tippee, upholding their values
- To provide sales through service, including order processing and finding the right product fit for the needs of our customer

**What you will bring to the table**:

- Experience of working in customer service is essential, ideally within a contact centre
- A passion to work with a world leading baby brand and the drive to set them apart from the competition
- Experience of sales through service would be an advantage
- A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
- Ability to deal with challenging situations and discuss sensitive topics
- Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
- Be able to troubleshoot methodically and simplify instructions
- Strong written and verbal communication skills
- Ability to determine the appropriate level of detail in response to queries and customer expectations
- Experience of working in a customer facing environment
- Ability to work well within a team
- Confident IT skills

**Working Hours and Location**:

- Full time - 40 Hours per week
- Shifts between 7am-10pm
- This role is office based at our Southend-On-Sea office

**Who are Ventrica?**

Ventrica is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.

We pride ourselves on providing intelligent solutions that help brands build stronger customer relationships. Ventrica are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. We understand that for our clients to maintain a competitive advantage, we need to continually evolve and invest - and that’s exactly what we do.

**Who are Tommee Tippee?**

For 60 years Tommee Tippee has been designing products that enhance parents’ intuitive abilities and makes the process of caring for their babies easier, simpler, more intuitive and enjoyable for parents.

Becoming a parent is a life-changing, life-enhancing experience. Join us and help more parents on their journey as we work towards our vision of becoming the world’s number one parent-care company



  • Southend-on-Sea, United Kingdom Pertemps TM Full time

    Housing Repairs Customer Services Advisor – Temp £18.52 per hour - West London / Hybrid London Local Authority is seeking an experienced Housing Repairs Customer Services Advisor to join their Repairs team at their Hammersmith offices. This is an ongoing temporary role to start ASAP and will pay £18.52 per day PAYE. This is a hybrid role and will involve...


  • Southend-on-Sea, Essex, United Kingdom Adecco Full time

    Job Title: Customer Service Advisor Location: Harlow Salary: £22,318 plus performance bonus Hours: Monday-Friday, 8am-4pm & 10am-6pm Type: Full-Time, Permanent Benefits & Perks: Competitive salary Performance-based bonuses Development and growth opportunities Flexible working hours Fun and vibrant team culture Employee discounts and rewards...

  • Service Advisor

    1 month ago


    Southend-on-Sea, United Kingdom Jago Consultants Full time

    **We are working with a Prestige Car Dealership in Southend, Essex, who are actively looking for a Service Advisor to join their friendly team.** **Service Advisor Duties include**: - Meeting and greeting customers in a friendly and courteous manner throughout the day. - Booking vehicles into the technical workshop. - Liaising with the technical workshop...

  • Bmw Service Advisor

    1 month ago


    Southend-on-Sea, United Kingdom BMW Group Retail Full time

    Group1 Southend is looking for a Service Advisor. **Your role** You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves: - Meeting and greeting customers in a friendly and courteous manner throughout the day. - Booking vehicles into the technical...


  • Southend-on-Sea, United Kingdom ACS Automotive Recruitment Consultancy Full time

    Prestige Service Advisor £29,120 basic with £38-40k uncapped OTE Leigh-on-Sea Permanent/Full Time Working Hours: Monday to Friday (8am - 6pm) / 1 in 4 Saturdays (8.30am - 5pm) Our client, a franchised Motor Trade main dealer group in the Leigh-on-Sea area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 Ventrica picked up two awards at the prestigious** **European Contact Centre & Customer...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    Do you love chocolate? We have an amazing opportunity for Customer Service Advisors to join our team working for a well known confectionary company on a 2 month fixed term contract which may get extended depending on performance. The role will see you working on brands owned by Ferrero, the world’s third largest confectionery company and a major player...


  • Southend-on-Sea, United Kingdom Pertemps TM Full time

    Exciting Opportunity Alert! Join the ranks of one of the UK's premier storage giants as a dynamic and enthusiastic Customer Sales Advisor at our Balham store! This is your golden ticket to elevate your career in the realm of customer service with a company that stands as a beacon of excellence. Role Type: Permanent Schedule:Workdays: 5 days out of...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    Customer Service Advisor - Luxury Cosmetics Brand This role is a fixed term contract starting on 17/06/2024 until 28/07/2024. What will I do in the role? First point of contact for all customer enquiries To provide sales through service, including order processing and upselling additional products Brand ambassador for your client, upholding...


  • Southend-on-Sea, United Kingdom Group 1 Automotive UK Full time

    **Group1 Automotive** **Customer Service Apprenticeships** Are you a driven, enthusiastic and motivated individual? Are you keen to learn and train with a leading Automotive Dealer Group and work with their exciting product? If the answer is yes to the above then we want to hear from you! Our hugely successful Volkswagen Dealership in Southend are looking...


  • Southend-on-Sea, United Kingdom Pertemps TM Full time

    JOB PURPOSEWe are looking for a Customer Service Advisor to join our team and be the first point of contact for housing services and repairs. Your mission will be to ensure that our customers receive timely and positive responses, achieving performance targets and high levels of satisfaction. You'll interact with customers through various channels, including...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    Join our mission to support our customers on their parenting journey, whoever they are, however they do it, we’re here for them! If you are a Customer Service expert searching for your next challenge, then look no further. We have an opportunity working within our dynamic team playing a crucial part in maintaining the highest standards of service,...


  • St Leonards-on-Sea, United Kingdom Connells Group Full time

    We are looking for a highly motivated Customer Service Advisor to join our Customer Service Team based in Hastings. Conveyancing Direct Ltd is one of the top 10 Conveyancing Companies in England and Wales and a leading provider of conveyancing in our local area. We are looking to recruit a Customer Service Advisor to join our busy team. This position would...


  • St Leonards-on-Sea, United Kingdom Connells Group Full time

    We are looking for a highly motivated** Customer Service Advisor** to join our **Customer Service Team** based in **Hastings.** Conveyancing Direct Ltd is one of the top 10 Conveyancing Companies in England and Wales and a leading provider of conveyancing in our local area. We are looking to recruit a Customer Service Advisor to join our busy team. This...


  • Burton-On-Trent, United Kingdom Quality Service Recruitment Full time

    **IMMEDIATE START AVAILABLE** We are seeking experienced & committed customer service representatives to work for our well established company in Tutbury, Burton On Trent. You will join a team of friendly and welcoming customer service advisors for a company that manufacturer and distribute disability aids. Within this role, you will be required to...

  • Customer Service

    4 weeks ago


    Southend-on-Sea, United Kingdom NatWest CWS Full time

    Are you looking for a role that can really make a difference? Join a team dealing and impacting customers financial difficulties whilst working in a dynamic, fast paced environment. - **Start Date -** 20thFebruary 2023 - **Pay Rate -** £12.99 - **Hours Per Week -** 35 Hours**: - Training Schedule** - Training in office approx. 7-8 Weeks 0900-1700 (Thanet...


  • Stoke-on-Trent, United Kingdom Pertemps Stoke Full time

    **Customer Service Advisor** Pertemps Stoke are delighted to be recruiting for motivated Customer Service Advisors for our prestigious client based in Stoke on Trent. Firmly established as one of the nation's favourite manufacturers and suppliers of composite doors, an exciting opportunityhas arisen for experienced customer service advisors to join an...


  • Stoke-on-Trent, United Kingdom Pertemps Stoke Full time

    **Customer Service Advisor** Pertemps Stoke are currently recruiting for a customer service advisor for our prestige client based in ST3. **Main duties of the Customer Service Advisor;**: - Liaising with all departments - Chasing/Progressing customer orders - Building and maintaining good relationships with customers - Use of in-house computer...


  • Southend-on-Sea, Essex, United Kingdom Adecco Full time

    Job Title: Customer Service Advisor Salary: £22,318 plus performance bonus Hours: Monday-Friday, 8am-4pm & 10am-6pm Type: Full-Time, Permanent Competitive salary Performance-based bonuses Development and growth opportunities Flexible working hours Employee discounts and rewards programme Our client is a leading organisation in the customer...


  • St Leonards-on-Sea, United Kingdom Connells Group Full time

    We are looking for a highly motivated **Customer Service Advisor** to join our Customer Service Team based in **Hastings** on a **6 month Fixed Term Contract.** Conveyancing Direct Ltd is one of the top 10 Conveyancing Companies in England and Wales and a leading provider of conveyancing in our local area. We are looking to recruit a Customer Service...