Customer Service Advisor

2 weeks ago


SouthendonSea, United Kingdom Ventrica Full time

Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 Ventrica picked up two awards at the prestigious** **European Contact Centre & Customer Service Awards.** Gold **for Best Outsourcing Partnership (Large) and silver for European Outsourced Contact Centre of the Year. In 2017 we won gold for Best Contact Centre Outsourcer in Europe at the same awards, and in 2018 we came 63rd in the Sunday Times Fast Track 100.

We are looking for an exceptional Customer Service Advisors to join our contact centre on a permanent basis.

**What will I do in the role?**
- The first point of contact for all customer queries
- Brand ambassador for your client
- Make sure the customer is at the heart of every conversation

**What do I need?**
- A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
- Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
- Strong written and verbal communication skills
- Experience of working in a customer-facing environment
- Works well within a team
- Confident IT skills
- Flexibility, professionalism, drive and willingness to learn

**What are the working hours?**
- Rota basis, inclusive of days, evenings and weekends. Flexibility will be required, as the hours are variable depending on account.
- Full Time - 40 hours per week

**Why work for us?**

Alongside having the opportunity to work with a fantastic, supportive team and great progression opportunities, you will have access to the following benefits;
- Standard annual holiday entitlement for full time staff is 28 days (including bank holidays). You will also receive an extra days holiday on the anniversary of your start date for the first 2 years, increasing your entitlement to 30 days (including bank holidays)
- Pension
- Employee Assistance Programme
- Training provided



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