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Outreach Administrator/crisis Worker

4 months ago

Durham, United Kingdom Mountain Healthcare Limited Full time

Are you looking for a new and exciting alternative career path within the care sector? How would you like to work for an innovative and market-leading organisation?

This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.

The role of Outreach Administrator/Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower them to feel in control and where applicable, support them during the forensic examination process.

Each county has its own dedicated Sexual Assault Referral Centre (SARC), the service has been commissioned to improve the immediate medical response and aftercare offered to victims of sexual assault and rape.

Mountain Healthcare are a specialist business already providing similar services to 20 other SARCs in locations across the UK.

This will be a dual role with both Outreach Administrator and Crisis Worker responsibilities.

This is a full-time vacancy of 40 hours per week. Shift hours will be 9:00am - 5:00pm, Monday - Friday. There will also be the opportunity to pick-up additional shifts as an out of hours Crisis Worker, on an on-call basis from 5:00pm to 9:00am.

**Please Note: Whilst the position may be based from one location, additional travel will be a requirement of the role across the North East.**

**This Outreach Administrator/Crisis Worker role will include**:

- Providing telephone information and support.
- Assisting in the administration and management process of an adult or child and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
- Supporting use of the colposcope and medical care, providing advocacy support for the patient and/or family, and ensuring a patient-centred service.
- Ensuring that a high standard of DNA decontamination is maintained between forensic cases (cleaning).
- Assisting patients and liaising with other agencies regarding the management of historic cases.

As an organisation that 'does the right thing', we believe you will be empowered to make a difference.

**Benefits**:

- Enhanced sickness pay scheme
- Wellbeing programme
- Advanced rota planning for better work-life balance
- 6 weeks annual leave
- Pension scheme
- Bonus scheme
- Life assurance
- Employee assistant programme
- Long service/team of the month awards
- A range of accredited and CPD training courses and masterclasses
- Funding for higher education courses after one years’ service

**Essential Skills**:

- Female applicants only
- Full UK driving licence
- Knowledge and understanding of safeguarding procedures for adults and children.
- Understanding of maintaining confidentiality.
- Experience of working with vulnerable adults and children.
- Experience of administrative work
- Willingness to travel between three sites across the North East (Regularly based at Middlesbrough and Chester-le-Street with some travel to Newcastle when required to meet the needs of the service.)

**Desired Skills**:
Ability to reach locations across the North East region within a 90 minute response time.

**About Company**:
Mountain Healthcare is a clinically led business, specialising in healthcare and referral services for vulnerable people. Commissioned by NHS England and the Police, our aim is to provide the best possible standard of healthcare, through excellent operational delivery, robust quality assurance and governance as well as a focus on innovation.

As a leading provider of criminal justice healthcare services, our current contracts cover Sexual Assault Referral Centres, Police Custodial Healthcare, Healthcare in Secure Children's Homes, and clinical telephone advice. We provide high-quality holistic care to vulnerable individuals.

Mountain healthcare prides itself on providing a healthier work/life balance and we recognise achievements with awards and bonuses We offer a highly competitive salary along with some great benefits.

We are unique, in that although we are a nationwide company with over 400 employees, we still maintain that family feel and ensure everyone feels like a valued member of our team. We are passionate about our values which are to ‘Be Kind’ and ‘Do the right thing’. We believe we can make a real difference to those who are vulnerable within the criminal justice system and would love like-minded individuals to join our team.