Housing Officer

4 weeks ago


Barnsley, United Kingdom NFP People Limited Full time

**Housing Officer**

Are you passionate about providing exceptional support to tenants and ensuring their housing needs are met with care and efficiency?

A leading provider of specialised supported housing, is seeking a dedicated Housing Officer to join their team.

**Position**: Housing Officer - Specialised Supported Housing

**Location**: Tankersley, Barnsley (with travel from Durham to Worcester)

**Salary Range**: Circa £28,000.00

**Working Hours**: 37.5 hours per week, Monday to Friday

**About the role**:
As a Housing Officer, you will be the primary point of contact for tenants, providing general and intensive housing management services. From tenancy sign-ups to addressing property concerns, your role will be vital in sustaining excellent communities and ensuring tenant satisfaction.

**Key Responsibilities**:

- Delivering housing management services, particularly for vulnerable tenants
- Handling general and intensive housing management responsibilities, including tenant engagement and resolving any tenancy breaches
- Building and maintaining positive relationships with internal and external stakeholders, including tenants, support providers, and local authorities
- Ensuring delivery of excellent customer service tailored to individual tenant needs
- Collaborating with colleagues and partners to achieve shared objectives effectively

**About you**:
To be successful in the role of Housing Officer you will need the following skills and experience:

- At least 3 years’ experience working with the Tenancy Standard, Tenant Involvement and Empowerment Standard and the Neighbourhood and Community standard
- Knowledge of regulatory standards relevant to the role
- Experience of delivering excellent customer services that meet individual needs.
- Strong IT skills, including proficiency in Microsoft Office
- Excellent communication skills, both verbal and written
- Ability to work independently and collaboratively to achieve objectives.
- Problem-solving skills with a focus on customer service and satisfaction.
- The ability to drive and have a reliable vehicle available to use for work purposes with business insurance.
- CIH, IRPM, or equivalent qualification or degree (desirable).

You may also have experience in areas such as: Housing Advisor, Housing Officer, Tenant Support Advisor, Tenant Support Officer, Customer Contact Advisor Housing, Housing Advisor, Housing Options Advisor, Housing Advisor - Supported Housing, Housing Customer Services Advisor, Tenant Support, Tenant Liaison, Housing Adviser, Housing Advice, Housing, Social Housing, Tenant Support, Tenant Support Coordinator, Housing Support Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.


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