Property Manager

3 weeks ago

Southwark, United Kingdom Pear recruitment Full time

**Property Manager - Waterloo**

**Salary circa £35,000**

**Working hours: Monday to Friday 9am - 6pm**

We are looking for a Property Manager to join a wonderful team in Waterloo, with most of the landlords based over oversees so you will be incredibly involved in lots of decision making, therefore a thorough understanding of the business is essential, anyadditional languages especially Mandarin would be highly beneficial.

You will be responsible for ensuring that your portfolio runs smoothly working as part of a bigger Property Management team. With teams in China and Hong Kong offices who meet clients in their countries of residence in person and win new business for theLondon office to manage

**Key duties and responsibilities of role**:

- To be the main point of contact for Landlords and Tenants across the portfolio of approximately 150 properties across London.
- Ensuring that service charge and ground rent invoices are processed on receipt, and funds are reserved as necessary.
- Dealing with contractual paperwork arising during the course of the Tenancy.
- To ensure rent arrears are kept to a minimum by dealing with issues arising in a timely manner and ensuring the client accounting team are updated as to any problems as soon as they arise.
- To arrange the checkout and deposit release process form part of this role, including assessing the checkout for potential deposit deductions, negotiating between the Landlord and Tenant, and communicating these to the Head of Property where necessary.
- Ensuring that utilities and council tax are informed of new tenancies and accounts are settled by the Tenant at the end of tenancies before the deposit is released.
- Dealing with insurance claims, liaising with loss adjusters and arranging any estimates required.

**General requirements**:

- Understanding of the property management process with a proven background within property management and customer service.
- Professional approach and appearance.
- Ability to work on own initiative.
- NFOPP Level 3 desirable
- Strong relationship building and problem solving skills.
- Complete any other tasks as required by the Head of Property.

**Experience and qualifications**:

- 3-4 years Residential Property Management experience.
- PropertyMark Level 3 Technical Award in Residential Lettings and Property Management (NFoPP)
- Good understanding of London’s residential property market.
- High IT literacy

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