Customer Relationship Executive
3 weeks ago
**Vision Glasgow** is a leading global payment card company. We’re ranked among the top financial institutions in Belfast and by Forbes as one of the most innovative companies in the world. We’ve taken a leap of faith with our customers, our partners, and our employees. We are committed to providing quality service and having an impact on every aspect of a business that impacts our world.
Our employees are critical to our success - we have more than 2,000 employees worldwide who contribute directly to our business growth. We are committed to growth and development through open doors and fair pay. We’re looking for individuals who will be a part of a team that is going to take us further than ever before. Join us and let your impact be limitless
**Position Summary**:
The Customer Relations Representative (CRR) is responsible for creating and maintaining customer relationships through outbound calls to prospective customers and inbound calls from current customers. The CRR will work with the Account Manager to identify needs, understand potential customers’ needs, determine which opportunities best suit their business needs, and establish sustainable relationships with prospective customers.
**Essential Functions**:
- Develop strong working relationships with current customers to ensure timely delivery of credit card payments, cash advances, refunds, etc.
- Identify new opportunities for growth within the company by successfully driving new accounts acquisition.
- Identify opportunities for improvement in current customer relations by successfully understanding customer needs and providing outstanding customer service.
- Actively participate in continuous improvement activities to ensure superior customer service standards.
- Maintain accurate data entry records within company system(s).
- Follow up on closed accounts and provide excellent customer service to current customers.
- Perform other duties as assigned.
**Education & Experience**:
- High School Diploma or GED required; College Degree preferred.
- Previous customer service experience preferred.
- Strong phone contact handling skills and active listening preferred.
**Salary**: £23,191.00-£24,589.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Expected start date: 15/09/2023
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