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Visitor Services Officer

5 months ago

Bishop Auckland, United Kingdom Forestry Commission Full time

**Details**:
**Reference number**:

- 284347**Salary**:

- £23,098- (Pro-rata - 0.3 full-time equivalent)**Job grade**:

- Administrative Officer- Pay Band 6b**Contract type**:

- Permanent**Business area**:

- FC - Forestry England - North England Forest District**Type of role**:

- Operational Delivery**Working pattern**:

- Annualised hours, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Hamsterley Forest, Bishop Auckland DL13 3NLAbout the job

**Job summary**:
This post is an exciting opportunity to join the Hamsterley Beat team, part of North Forest District. You will play a key role as part of North District’s recreation and public affairs team to support recreation delivery at Hamsterley Forest and in the wider beat.

**Job description**:
**Background**

North England Forest District has a complement of 132 staff who care for 61,000 hectares of forest and 25,000 hectares of open land. Annual timber production is 550,000 m3 and there is a planting programme in excess of 3 million trees a year. The District has 45 SSSIs totalling over 10,000 ha and is a major contributor to local and national biodiversity. The District has four visitor centres at Grizedale, Whinlatter, Kielder and Hamsterley. The public forest estate in North England District attracts over one million visits per annum.

The Hamsterley Beat comprises 3,200 hectares of diverse woodland and forest located in County Durham, Northumberland and Tyne & Wear and includes mature mixed woodlands on the urban fringe at Chopwell and conifer dominated upland forests at Slaley and Hamsterley Forest. There is a staff team of 11.5 full time equivalent roles, supported by volunteers and on-site business partners.

Hamsterley Forest is an important recreation destination, attracting 200,000 day visits per year. Visitors come to enjoy nationally renowned mountain bike trails, walking and horse-riding routes, an innovative play trail and a café. Throughout the year a range of activity and cultural events are hosted in the forest. There is significant opportunity to position this forest as an important part of County Durham’s tourism offer.

All our sites across the Beat are vital recreation resources to neighbouring communities and host a wide range of volunteering activity with local charities. Two Active Forest co-ordinators deliver outreach activities into the communities around Chopwell Wood and Hamsterley.

**Key Work Areas**:

- Undertake daily checks and site maintenance programme including minor practical repairs with hand tools, emptying bins, litter collection, car park management and replenishing of toilet consumables, always ensuring the safety of yourself and others.
- Provide support to the wider team, undertaking a range of administrative tasks, providing effective site cover.
- Operate and administer our car park system, including data entry and input, car park enforcement, basic pay station maintenance and liaising with contractors’ staff.
- Provide “front of house” services and facilities, giving advice, information and enabling sales to visiting members of public and stakeholders.
- Promote the forest and hosted activities through a variety of media and sell the Forest Membership scheme to visitors

This post includes weekend and Bank Holiday working. The hours are annualised and average over the year to approx. 11 hours per week.

**Person specification**:
**Experience and Professional Expertise**

**Essential**
- Previous experience of working in a customer facing role and dealing with a variety of stakeholders and customers.
- Competent IT user
- A minimum of GCSE or equivalent Maths and English
- Full UK Driving Licence

**Desirable**
- Experience of completing basic maintenance tasks

**Qualifications**:

- Maths and English GCSE or equivalent**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Working Together
- Managing a Quality Service
- Delivering at Pace
- Leadership

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.This role is part-time, 12 hours per week.

We will use your CV and Personal Statement to assess whether you have the Experience we are looking for, so include examples to show us how your past work is similar to the advertised role.

Your CV needs to list your full job history and include a short description of what each job involved. Please provide reasons for any gaps in employment over the last two years.

Your Statement of Suitability (no longer than 500 words) is an opportunity for you to outline your personal skills, qualities and ex