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Visitor Operations Team Member

4 months ago

Bishop Auckland, United Kingdom The Auckland Project Full time

**Role**

Visitor Operations Team Member

**Reporting to**

Visitor Operations Supervisor

**Contract**

12 months fixed term contract

18 hours per week/Wednesday - Sunday

We are looking for great people with the right attitude to fulfil these roles. A flexible approach to work across week days, weekends, occasional evenings and bank holidays - essential

**Salary**

£10 per hour

**Context of The Auckland Project**:
**The role purpose**:
We’re looking for people with a can-do attitude to be the face of The Auckland Project in each of our venues. Welcoming visitors to our sites, members of the Visitor Operations team will need to deal with day-to-day visitor operations across different venues, galleries and sites. Forming part of our predominantly volunteer delivered operation, this role requires flexibility, and people who can adapt to working in different areas of the operation at short notice.

We’re looking for people who are friendly and welcoming, who demonstrate positive body language and tone of voice and who have excellent listening skills. We’re looking for versatile people who can work across our sites and support different areas of our operation, from welcoming visitors to admin work in our central offices, to events, cleaning, catering and retail.

**Key Responsibilities**:
The post-holder is responsible for the following key deliverables and accountabilities:

- Forming a culture of exceptional customer service by creating an environment that’s friendly, informative and fun.
- Welcome visitors and support your Team Leader in dealing with customer enquiries and complaints.
- Invigilate Gallery spaces and engage with visitors, interpreting our stories, history and collections.
- Above all, it is essential that you can work flexibly across the seven days of the week including evenings and Bank Holidays and that you have a flexible attitude to supporting our operation and working in different areas of it at short notice.

**Internal and External Relationships**
- Working collaboratively with colleagues across departments to achieve TAP’s organisational objectives
- Maintain excellent relationships with your team, including a large team of volunteers and with our visitors

**Health & Safety**

Be committed to good health and safety and access practice, ensuring familiarity and compliance with TAP policies, procedures and guidelines and the health and safety of visitors, staff, volunteers and contractors at all times.
- Working with H&S team, report risks and hazards in the workplace
- Lead evacuations and emergency procedures

**Person Specification Essential**:
**Experience**
- An understanding and commitment to the Auckland Project and its core purpose / mission
- Experience of relating to members of the public with strong customer service skills
- Ability to work in a fast-paced environment
- Ability to deal with complaints and enquiries in a friendly, warm and professional manner
- Physically able to use an evacuation chair in the event of an emergency (full training will be given)
- Experience of a similar role in a visitor attraction / museum / gallery or customer care environment with a culture of exceptional customer service
- Experience of working with volunteers
- A demonstrable interest in history, the arts, culture or heritage.

**Skills**
- Brilliant communicator and team player
- Enthusiastic, motivated and friendly
- Flexible and quick to adapt to different working environments/tasks
- Resilient and responds positively to change

**How to Apply**

**Closing date: Midnight on Monday 20th February 2023**

**Job Types**: Part-time, Fixed term contract
Contract length: 12 months
Part-time hours: 18 per week

**Salary**: £10.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Bishop Auckland, DL14 7JF: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: One location

Application deadline: 20/02/2023
Reference ID: VO Team Member x3