First Response Handler
2 days ago
Spotlightjobs are now recruiting for an experienced First Response Claims handler to work for a well known Insurer in Liverpool.
Hours of work are Mon - Fri -9am - 5.30pm
**The role**
The First Response Unit is a fast paced and energetic department where no two days are the same. We are looking for people with excellent customer service, response and resolution skills, who will treat our customer fairly with empathy and respect.
As a First Response Handler you are the first point of contact for our customers, you will ensure the delivery of excellent customer service by providing relevant and accurate information to every customer, based on your professional expertise and training that will be provided in house.
This is a fantastic role to start or enhance your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions.
The starting salary is £21k, once probation has been passed the salary will increase by a further £500, after a further 12 months the salary will rise by a further £1000.
What you will be doing:
To provide a professional and proactive response in assessing claims in line with policy and procedure
Providing an empathetic service to clients who have been involved in road traffic incidents
Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
Handle First Notification of Loss (FNOL) calls, entering relevant claims details
To monitor and manage claims ensuring all services are provided in an agreed timescale
Assessing new claims in accordance with policy terms and conditions
Identify and initiate any potential recoveries from 3rd parties
Handle any complaints in line with FCA guidelines
Identifying key requirements for replacement vehicles
Work to agreed SLA’s and KPI’s
What we’re looking for:
?Excellent customer service skills
Naturally empathetic and the ability to connect with people
Quick fast paced problem-solving ability
Positive can-do attitude
Good IT skills and a confident communicator
Motivated self-starter
Passionate about working as part of a team
Have the ability to make fast, informed decisions
Good sales, negotiation and persuasion skills
Excellent organisational and prioritisation skills with a strong attention to detail
Have a desire to develop skills and experience within the insurance industry.
The Ability to deal with challenging customers and third party insurers
Benefit package
Perk Box Online & High Street vouchers and discounts
Free monthly Café Nero Coffee
Cycle to work scheme
Free eye test vouchers and a contribution towards the frames
Service-related holiday entitlement capped at 32 days (including bank holidays)
Clearly defined progression paths with training and support
National vocational qualifications
Free self-development & qualifications via Magpie Learning
A comprehensive Mental Health support network including:
4 Free Counselling Sessions
Access to a free 4-week programme of CBT with a trained Therapist Mentor
Unlimited access to a telephone councillor 365 days a year, 24/7
A UK wide network of Mental Health First Aiders
Competitive salary
Free Hot Drinks on Site
Dress Down Days
Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and Love to Shop Vouchers
Company Pension Scheme
Charity fundraising events
?
Core values
Integrity - we do the right thing
Delivery - we make it happen
Smart - we think proactively, offer the right solutions
Disciplined - we never compromise our purpose
Creative - we dare to be different, challenge the status quo
Agile - we accept change, embrace it
Reliable - be consistent
This is a fantastic opportunity to join an Insurer that will offer you training within the motor claims industry and in time can offer you so many career opportunities.
For more information please contact Allison Coe on 07775771240
**Job Types**: Full-time, Permanent
**Salary**: From £21,000.00 per year
**Benefits**:
- Free or subsidised travel
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Work Location: One location
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