First Response Advisor

4 days ago


Liverpool, United Kingdom Billion Recruitment Group Limited Full time

First Response Advisor

HIGH BONUS
Shifts available:
Monday to Friday - 12pm till 8.30pm

We work with a dedicated Personal Injury Law Firm based in Liverpool.

Our client has an outstanding team of Solicitors who are renowned for their expertise in Personal Injury, Data Breach, Foreign Injuries and even catastrophic events.
You will join a new branch of their First Response Advisors where you will receive calls from high value potential customers that you will guide through the claims process, you will be expected to manage the customers journey ensuring they have all the information they need to sign up to our clients services. This role is fast paced and requires individuals to not only hit but excel targets.

**Responsibilities**:

- Outbound and Inbound calls from/to clients in order to assist them in beginning their Claim.
- Gather the required information surrounding the incident in order for a case to be built.
- Collate data accurately and effectively by maintaining professional call handling techniques including all aspects of communication skills in a timely manner.
- Sales of potential products to assist clients in their case.
- Follow up with claims.
- Work on our Live Chat system.

Personal Specification:

- Strong experience working within a call centre/phone-based customer service environment.
- Experience within Data Entry.
- High level of customer call to sale conversion is a requirement.
- Experience within law/legal offices also a bonus.

**Job Types**: Full-time, Permanent

**Salary**: £18,525.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)
- Sales: 1 year (preferred)

Work Location: One location

Reference ID: FRUSEP



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