Out Patient Receptionist

1 month ago


Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

We are looking for a Outpatient Receptionist to join out team at Royal Cornwall Hospital

The post holder will be responsible for accurately collecting demographic and personal details to ensure the Trust captures essential income

The post holder will be required to work with mínimal supervision and have the ability to work under extreme pressure, and be able to exercise sound judgement and decision making skills whilst working as part of a team or under own initiative.

To ensure Attendances, Outcomes, Referral to Treatment (RTT) and Procedure codes are recorded onto PAS in line with policies and procedures which guarantee funding to the Trust

To greet and receive and direct patients, carers and visitors at reception desks in line with the Trust procedures

To ensure all patient documentation is uploaded accurately including demographic information, patient letters and clinical data.

To ensure cross cover when required according to the service roster, clinical activity and line management requests.

To be actively involved and show a positive attitude towards service improvement initiatives.

To provide high levels of internal customer service.

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

As a patient’s first and last point of contact with the hospital, special attention should be given at all times to ensuring a positive patient experience by providing a welcoming, helpful and supportive reception service.

To meet and greet patients, carers and visitors at reception desks in line with the Trust procedures.

To maintain and update the Patients Administration System (PAS) following training using training manual and procedures supplied.

To understand the complete range of administration functions, responsibilities and duties both routine and non-routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice.

To ensure Attendances, Outcomes, Referral to Treatment (RTT) and Procedure codes are recorded onto PAS in line with policies and procedures which will guarantee funding to the Trust

To admit and discharge Day Case, Emergency and Treatment/Procedure patients correctly onto PAS to enable Clinical Coding to extract the information.


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