Head of Process Digitisation

3 weeks ago

London, United Kingdom OFGEM Full time

**Details**:
**Reference number**:

- 267070**Salary**:

- £56,000 - £82,830- National £56,000 - £76,962 London £60,000 - £82,830**Job grade**:

- Grade 6- Level 3**Contract type**:

- Permanent**Business area**:

- OFGEM - Corporate Services**Type of role**:

- Architecture and Data
- Digital**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Glasgow, LondonAbout the job

**Job summary**:
As the UK’s regulator for the energy industry, Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply.

As Head of Process Digitisation, you will be key to achieving Ofgem’s vision of Digitisation which supports the end Ofgem goals of protecting the consumer and accelerating transition to net zero.

We are looking for a leader who can make Ofgem a recognised leading digital regulator.

We’ll look to you to scope, design and develop new digital versions of existing Ofgem processes which will improve the speed and quality of the services we provide, both to internal users of our services, and external stakeholders such as energy companies, the UK government, scheme users, and the general public.

Having higher quality data within automated digital processes will accelerate our current shift to data-driven decision making and digital transformation, and facilitate further innovation across Ofgem and the UK energy industry.

You will have extensive process design and digitisation expertise, and be confident in strategically envisioning, designing and delivering a product strategy to an agreed roadmap.

You will have a high level of technical expertise, and experience of leading a product delivery team to define, prioritise and deliver technical features / work packages.

A strong team player and excellent communicator, you’ll also have experience of working within consulting, project or product delivery using agile frameworks. An innovative thinker, you’ll also have the confidence to challenge the status quo.

Ofgem offers incredibly flexible and hybrid working practices, enabling you to manage your work/life balance successfully, and ensuring you can give your all to all aspects of your life. You’ll also receive a fantastic benefits package, pension and the option of flexing your working days.

This is a really exciting opportunity to work with cutting edge technology, gain exposure across Ofgem departments and processes, and streamlining how Ofgem uses data in order to drive teams forward.

If you are excited by the challenge of modernising the digital processes of Ofgem, then we would love to hear from you.

Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

**Job description**:
The Head of Process Digitisation is a senior role to accelerate digital transformation, data driven decision making and innovation across Ofgem.

The Process Digitisation team will scope, design and develop new digital versions of existing Ofgem processes. These will improve the speed and quality of the services we provide both to internal users of our services as well as external stakeholders like energy companies, the UK government, scheme users or the general public.

Having higher quality data within automated digital processes will accelerate our current shift to data driven decision making, digital transformation and foster further innovation across Ofgem and the UK energy industry.

These improvements will also support the end Ofgem goals of protecting the consumer and accelerating transition to net zero.

The Head of Process Digitisation will be key to achieving Ofgem’s vision of Digitisation and supporting the innovation and growth agenda of:

- Making OFGEM a recognised leading digital regulator
- Establishing the platform capabilities to deliver long term value in specialist ‘digital’ areas including XRM/CRM, Process digitisation and Data.
- Supporting our drive to of ‘easy speed and certainty’ and deliver improved innovation driven operating efficiency and effectiveness.
- Supporting Capex and Opex cost efficiencies across Ofgem through automation and internally challenging how Ofgem works
- Prioritise the development of capabilities in the use of existing and state-of-the-art intelligent workflow technologies to support improved regulation.

This role works closely with the Chief Data Officer and Chief Analytics Officer as well and complimentary teams of Digital Services and Delivery and Schemes to define and agree strategic and tactical priorities.

**Key Outputs and

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