IT Support Officer

3 weeks ago

Dumfries and Galloway, United Kingdom Dandara Full time

Creating and building beautiful award-winning homes is what we do at Dandara. Homes that combine innovative design with only the highest standards of quality, which is something we have been doing for over 30 years. It’s part of the reason why we’re one of the UK’s most respected private housebuilders. And so is how we work with local communities to ensure our homes are designed in such a way that they enhance and complement their surroundings beautifully.

**Overview**

**What you will do**
- Responding to client issues, installing (& imaging), configuring, diagnosing, repairing, maintaining and upgrading all PC Software, Operating Systems, Hardware, AV & telephony equipment to ensure optimal performance
- Logging, documenting and managing all incidents using an Incident Management tool
- Maintain the inventory of all hardware and software, to ensure licence compliancy.
- Ensure SLAs are met and process and procedures followed
- Ensure incidents, problems and all non-technical documentation are kept up to date
- Interact with internal teams, external third-party vendors, and hosting providers to troubleshoot and resolve potentially complex problems
- Follow and help to continuously improve IT policies, processes and standards (e.g. problem and incident management, service levels, change control, security and auditing, release, configuration etc).

Any Other Duties /General Scope:
The position is based in our Isle of Man office. There will be the requirement to occasionally travel to some of our satellite sites and developments in the region and therefore a driving license and vehicle will be necessary.
Due to the nature of the construction industry our network is always expanding and changing, our technology is a direct reflection of this and thus the job offers plenty of room for creative thinking. Working with new and up-to-date technology is a consequence of our dynamic environment and ever evolving systems.

**What you will have**
The job holder will have a good, rounded knowledge of IT, especially in Cloud technologies (O365 / Azure etc) and have excellent customer service skills.
- Previous experience in a similar service desk role beneficial, but not essential.
- Educated to degree standard in a computer related degree or equivalent experience favourable.
- Experienced in managing multiple issues, stakeholders and priorities a must

**Knowledge of supporting & administering**:
You will need a valid driving licence and access to a vehicle and must be resident on the Isle of Man and classified as a Manx worker or hold an IOM Work Permit by being resident for 5 years or through a spouse/partner
- Cloud based (Azure) and on-prem Microsoft environments
- Productivity suites (Office 365, Teams, OneDrive, SharePoint Online, Exchange Admin etc - Microsoft Flow beneficial),
- Mobile technologies (iOS, Android, Intune / MDM / MAM)
- Windows 10/11
- Active Directory inc Group Policy Management
- Windows Server knowledge (2016 and above)
- Good understanding of Networking
- Scripting (e.g. PowerShell) skills advantageous.

**What we will offer you**:
Dandara was established in 1988 from the desire to provide innovative homes and commercial properties, which would offer real value for money without compromising on design, durability or quality. Today Dandara is one of the UK’s largest independent property development companies, with over 10,000 happy customers and more than 100 industry awards for design and quality - and it’s all thanks to the vision and passion of our dedicated team. Our benefits include:

- £Up to £36,000 based on experience
- 25 days holiday (exclusive of bank holidays)
- £competitive annual bonus (discretionary)
- 2x salary life assurance (paid option to increase to x4)

If you are an experienced, driven, and ambitious Land professional that would like to join one of the IOM and UK's most well-respected housebuilders - this may be the role for you

**Important note**:

  • Office Support Apprentice

    4 weeks ago

    Dumfries and Galloway, United Kingdom QA Apprenticeships Full time

    **Why Vigilant?** Vigilant Security are looking for an apprentice to join their Commercial Team. This apprentice will be working towards an SCQF Level 6 Business Administration Apprenticeship Qualification! **What’s involved?** **Becoming an expert in the business with regards to**: - Processing inbound quotation requests - Updating internal software...

  • Office Support Apprentice

    2 weeks ago

    Dumfries and Galloway, United Kingdom QA Apprenticeships Full time

    Why Vigilant?Vigilant Security are looking for an apprentice to join their Commercial Team. This apprentice will be working towards an SCQF Level 6 Business Administration Apprenticeship QualificationWhat's involved?Becoming an expert in the business with regards to:Processing inbound quotation requests Updating internal software with quote/pricing status...

  • Assessor and Electoral Registration Officer

    7 days ago

    Dumfries and Galloway, United Kingdom DUMFRIES & GALLOWAY COUNCIL Full time

    This is an exceptional opportunity for a talented and ambitious individual to fulfil this statutory Chief Officer role within Dumfries and Galloway Council. We are ambitious for our region, focused on supporting our communities to thrive and prosper and ensuring that we provide quality services and better outcomes for the citizens and communities in Dumfries...

  • Field Sales Support

    3 weeks ago

    Dumfries, Dumfries and Galloway, United Kingdom Adecco Full time

    Job Title: Field Sales SupportLocation: Dumfries - ScotlandSalary: £15.00/hr PLUS mileage allowance and business insuranceHours: Full-time, 40 hours per week (Monday - Friday)Duration: 4-6 weeksAre you an enthusiastic and customer-oriented individual looking for a short-term Field Sales Support position? Our client, a reputable organisation in the area, is...

  • Field Sales Support

    2 weeks ago

    Dumfries and Galloway, United Kingdom Adecco Full time

    Job Title: Field Sales SupportLocation: Dumfries - ScotlandSalary: £15.00/hr PLUS mileage allowance and business insuranceHours: Full-time, 40 hours per week (Monday - Friday)Duration: 4-6 weeksAre you an enthusiastic and customer-oriented individual looking for a short-term Field Sales Support position? Our client, a reputable organisation in the area, is...

  • Office Support Assistant

    3 weeks ago

    Dumfries, United Kingdom Clark Tracks Ltd Full time

    Working hours are Monday to Friday 8am - 4:30pm **Main Responsibilities**: - Welcome and greet visitors and overseas colleagues to the office in a professional and courteous way, - Answer the telephone which will include dealing with overseas enquiries and redirecting calls to relevant staff or taking messages - Supporting the Order Fulfilment Manager with...

  • Agricultural Administrator

    2 weeks ago

    Dumfries and Galloway, United Kingdom Owen Farm Services Full time

    **Job Purpose** This role will provide administrative support services to a range of clients and provide administration support to the Owen Farm Services office. This post will involve time in the Owen Farm Services office along with a minimum of one day a week at client businesses. This is a part-time role for a minimum of three days per week. **About...

  • Modern Apprenticeship: Business Administration

    4 weeks ago

    Dumfries and Galloway, United Kingdom Talento Group Full time

    Job Title: Modern Apprenticeship: Business AdministrationCompany: Rowan GlenHours: Monday - FridaySalary: Starting salary of circa £18,000 per annumLocation: Palnure, Newton StewartAbout Rowan Glen:Rowan Glen is a leading dairy producer specialising in high-quality yogurt and dairy products. As an expanding local dairy factory, we are committed to producing...

  • Welfare Support Officer

    3 weeks ago

    Dumfries, United Kingdom Mears Full time

    Annual salary: up to £27,000.00 **Welfare Support Officer** Dumfries & Galloway **£27,000 per annum** Full time - Permanent - 40hrs per week 5 out of 7 day working pattern Including Company vehicle and fuel card Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northwest, Yorkshire and...

  • Senior Buyer

    4 weeks ago

    Dumfries and Galloway, United Kingdom Quest Search and Selection Full time

    Ref: JO-2301-110625 | £48000.00 - £52000.00 per annum + relocation support, benefits | Location:Lockerbie, Dumfries & Galloway, Scotland | Added:20/01/23 Quest Search & Selection are currently working with this omnichannel retail business who have over 100 stores and a strong presence online and also via their member’s club. They are looking for an...

  • Housing Support Worker

    3 weeks ago

    Dumfries, United Kingdom Alcohol and Drugs Support South West Scotland Full time

    **Summary** We are looking for dedicated and conscientious support workers to join our friendly and supportive Housing Support Team, on a part-time or full-time basis. These posts will cover the East of the region - **Nithsdale & Annandale & Eskdale.** We're seeking caring and compassionate individuals, qualified to SVQ II minimum, with previous experience...

  • Senior Buyer

    2 weeks ago

    Dumfries and Galloway, United Kingdom Quest Search and Selection Full time

    Ref: JO | £ £ per annum + relocation support, benefits | Location:Lockerbie, Dumfries & Galloway, Scotland | Added:20/01/23Quest Search & Selection are currently working with this omnichannel retail business who have over 100 stores and a strong presence online and also via their member's club.They are looking for an experienced and enthusiastic Senior...

  • Senior Buyer

    1 month ago

    Dumfries and Galloway, United Kingdom Quest Search and Selection Full time

    Ref: JO-2301-110625 | + Benefits | Location:Lockerbie, Dumfries & Galloway, Scotland | Added:02/06/23 Quest Search & Selection are currently working with this omnichannel retail business who have over 100 stores and a strong presence online and also via their member’s club. They are looking for an experienced and enthusiastic Senior Buyer - Fashion &...

  • Senior Buyer

    2 weeks ago

    Dumfries and Galloway, United Kingdom Quest Search and Selection Full time

    Ref: JO | + Benefits | Location:Lockerbie, Dumfries & Galloway, Scotland | Added:02/06/23Quest Search & Selection are currently working with this omnichannel retail business who have over 100 stores and a strong presence online and also via their member's club.They are looking for an experienced and enthusiastic Senior Buyer - Fashion & Accessories to join...

  • 183653 Patient Experience Business Support Officer

    1 month ago

    Dumfries, United Kingdom NHS Dumfries & Galloway Full time

    We are recruiting to the post of Business Support officer within the Patient Experience Team, which is a permanent position providing essential support to the Patient Experience Officers and Managers within the team. The post will be 37 hours per week , Monday to Friday, with the successful candidate reporting to the Patient Experience Manager, with...

  • Guest Service Supervisor

    4 weeks ago

    Dumfries and Galloway, United Kingdom Mercure Dumfries Full time

    **Job Description**: Guest Service Supervisor (Reception) - EXCITING OPPORTUNITIES IN NEW HOTEL OPENING!! Mercure Dumfries Cargenholm House Hotel will be opening this year and we are currently recruiting the team! Mercure Dumfries Cargenholm House Hotel’s striking design is inspired by former resident who was a British Naval Officer renowned for making...

  • Guest Service Supervisor

    2 weeks ago

    Dumfries and Galloway, United Kingdom Mercure Dumfries Full time

    Job Description:Guest Service Supervisor (Reception) - EXCITING OPPORTUNITIES IN NEW HOTEL OPENINGMercure Dumfries Cargenholm House Hotel will be opening this year and we are currently recruiting the team Mercure Dumfries Cargenholm House Hotel's striking design is inspired by former resident who was a British Naval Officer renowned for making many important...

  • Guest Service Supervisor

    4 weeks ago

    Dumfries and Galloway, United Kingdom Mercure Dumfries Full time

    **Job Description**: Guest Service Supervisor - Food & Beverage - EXCITING OPPORTUNITIES IN NEW HOTEL OPENING!! Mercure Dumfries Cargenholm House Hotel will be opening this year and we are currently recruiting the team! Mercure Dumfries Cargenholm House Hotel’s striking design is inspired by former resident who was a British Naval Officer renowned for...

  • ABI Advisor

    6 days ago

    Dumfries and Galloway, United Kingdom Capability Scotland Full time

    About Our Service Capability Scotland is a well-established and respected provider of community-based facilitation services throughout Dumfries and Galloway. Our service supports people to engage in employment, education, volunteering and activities of their choice in their communities. To do this Capability Scotland provides: · Wrap-around...

  • Careers Adviser

    1 week ago

    Dumfries and Galloway, United Kingdom Skills Development Scotland Full time

    Department - South - Location - Dumfries & Galloway - Salary - £41,365 - £47,139 - Vacancy Type - Permanent - Hours - 35 - Closing Date - 16/06/2024 - Ref No - 3098 **SDS is committed to being an exemplar of fair work and an Employer of Choice. In our most recent employee engagement survey 94% of colleagues who responded told us they would recommend SDS...