Order Management Specialist

4 weeks ago


Glasgow, United Kingdom Amici Procurement Solutions Full time

**About the Role**

Amici Procurement Solutions is a market leader of procurement solutions for biotech businesses in the UK and USA. We are recruiting an **Order Management Specialist** to join our Team. Working closely with the existing team, you will be responsible for delivering a smooth customer experience to biotech customers who are working at the cutting edge of science - such as cancer therapy, brain degeneration and more recently Covid-19 vaccine manufacture.

This is a great opportunity for someone to develop their skills, experience, and knowledge in a supportive work environment.

**What will you be doing?**
- Ensure that the customer’s orders are processed accurately by suppliers and delivered seamlessly.
- Problem solving daily order issues to ensure mínimal delays in the delivery of goods for our customers.
- Effectively manage customer complaints to a resolution with a fast turnaround.
- Support streamlining the order management procedures with suppliers and implement robust escalation routes.

**What are we looking for?**
- Similar experience working in a fast-paced customer facing role.
- A self-motivated and enthusiastic individual who can work as part of a team but also work on their own initiative.
- Strong verbal and written communication skills, someone who is confident when engaging with a variety of stakeholders.
- Detail orientated with exceptional organisation skills to complete processes and procedures, while providing the customer with a seamless experience.
- Proficient with Microsoft office especially Outlook; word, excel and PowerPoint.

**What is in it for you?**

We offer a fun, dynamic, and vibrant environment where people are supported to do their best work, and everyone has the opportunity to make a difference. This is a high-profile role with huge opportunity for growth. As a company, we never stop investing in our culture as we appreciate empowering, motivating and developing our people offers a challenging, fun and rewarding experience.

And
- Competitive Salary
- Profit Share Bonus
- Hybrid working
- 5% employer pension contributions that increase over time
- Healthcare Cash Plan
- Life Assurance
- Employee Assistance Program
- Long Service Awards
- And so many other things

**Job Types**: Full-time, Permanent

Schedule:

- Flexitime
- Monday to Friday
- No weekends

Work Location: Hybrid remote in Glasgow, G52 4PR

Reference ID: 198

Flextime



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