Customer Support Officer

5 days ago

Taunton, United Kingdom Computeam Ltd Full time

**Customer Support Officer ( IT Sector)**

**Salary £24,000 - £26,000**

**Technology’s Best Companies To Work For, 2023**

**Best Companies Index, Top Ten, 2023**

**Computeam is a fast growing education technology provider, delivering managed IT services to over 500 school and Multi-academy Trust clients across the UK. With 35% YoY growth over the past two years we are recognised as a World Class Employer by Best Companies Index.**

**Computeam is passionate about our mission to improve education outcomes using technology and we’ve been voted one of the Top 25 Small to Medium Companies to work for in the UK in the Best Companies Index for 2023 as well as Top 10 in the Technology Sector. We’re therefore looking for a driven individual who is keen to make a difference to hundreds of schools across the UK.**

**Main Job Purpose**:

- Produce new sales quotations and renewal quotations for clients as part of an account management team. You must be comfortable analysing figures.
- Assist with sourcing and procurement of products and services
- To assist the account management team with managing our relationships with clients to ensure client satisfaction remains high through escalation.

**Key Responsibilities**:

- Produce quotations and proposals for clients and new business opportunities as required by the account managers
- Assist in generating new business and following up leads for new customers and clients generated through marketing
- Updating Companies, Contacts and Opportunity records in Connectwise Manage with relevant information
- Working as part of the internal commercial team you will help source and procure products and services
- Maintain knowledge of Computeam’s current solutions - products and services.
- Work cross department to provide client facing reports and responses on escalations for the account manager
- Liaise with key vendors to register larger opportunities.
- Participate in regular one to one meetings with managers.
- Contribute to and pursue personal development plans with managers.
- Maintaining a safe and clean working environment by enforcing procedures, rules, and regulations.

**Why Computeam?**

We have been recognised as a World Class Employee by Best Companies in 2023 and we have excellent engagement and wellbeing practices, which in turn drives an excellent service for our clients. We believe in rewarding our staff and sharing in Computeam’s success.

**Our values**:
Passion - truly engage with our aim and use that to provide the best service you can in your role

Purpose - make your actions purposeful and positive

People - collaborate with the team to support and develop on a peer to peer basis

Proud - demonstrate pride in the role you are doing and how this will impact better outcomes in education

**What staff benefits are there?**
- Annual Profit Share scheme (after 12 months)
- Employer Pension Contributions
- Employee Assistance Plan
- Holiday entitlement starting at 22 days increasing with length of service
- Additional Birthday leave
- Company Carbon footprint offset with Ecologi
- Cycle to work scheme
- Salary sacrifice EV car scheme
- Company events & charity fundraising opportunities
- Funded professional training and access to our inhouse training platform

**Equal Opportunities**

Computeam is dedicated to treating each and every applicant equally. We encourage diversity, inclusion and actively promote this ideology within our communications and policies.

**What are the hours and working patterns?**

We are open to applicants looking for 30hrs or above and we are open to considering term time only.

Predominantly office based with some opportunity to work at home

**Job Types**: Full-time/ part time, Permanent

Schedule: Monday to Friday

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Profit sharing
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Commercial Support

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